English writer Samuel Johnson said, “People need to be reminded more often than they need to be instructed”. So, I encourage you to remind yourself and your colleagues every day about each one of these fifteen QUI QUOTES about leadership and employee engagement.
ASSETS
Your employees are not your most important assets. It is about how your employees FEEL about you and your company. As a leader, don’t be just good to your employees. Be GREAT out there!
BUSINESS LEADERS FORBIDDEN PHRASE: “We’ve always done it that way.”
Your employees would say to themselves, “Well, if you’ve already done it that way, then we’ll go somewhere else that pays more,” or “We’ll go somewhere else where they communicate, support, and motivate us,” or “We’ll go somewhere else where they recognize and appreciate us for our team and individual achievements, accomplishments, or personalized acts of customer service.” Instead of saying, “We’ve always done it that way”, do better. Don’t just be good. Be GREAT out there!
EMOTIONAL CONNECTION
To earn employee loyalty, don’t get inside their heads. Get inside their hearts. Create an emotional connection. The more emotional the connections, the more memorable the experiences, and the more loyal the employees are.
FIND KEEP
Your business success is not dependent on how many candidates you find. It’s all about how many employees you keep.
FIRST BEST
First, be the best for your employees. Then, you will be first among your competitors. Ultimately, your employees will exceed customer expectations. Do not take for granted the immense impact a concerned, vital group of employees can do to enhance the image and success of your business. Whether it is through recognition programs or your visible management, your employees must sense and believe in your conviction that they are your competitive edge – the reason why customers will return to your business.
HEARTS
If you want to win the hearts of your customers, you, first, must win the hearts of your employees.
INVESTMENT
Your employee should be seen as a long-term investment in your business and not as a short-term labor expense.
KEEP FIND
Work as hard to keep your employees as much as you can to find new ones.
LOYALTY
Customer loyalty to your company starts with company loyalty to your people. Focus as much on creating a GREAT experience for your people and they will do the same for your customers and you will earn the loyalty of both. Soon, without a focus on profits, profits will grow. Everyone will be enriched, your people, your customers, and you and your business, will be enriched, emotionally and financially.
MAGNIFICENTLY BORING TO CARE
Be Magnificently Boring to CARE for your people. Consistently CARE so repetitively that you feel it is boring, but to your people, you are Magnificent! Your people have an emotional connection. The more emotional the connections, the more memorable the experiences, and the more loyal your people are. Your loyal people will repeatedly return to work, be more productive, and rave to others on social media. Consistency builds trust. Trust builds relationships. Relationships build loyalty. Loyalty builds your business. CARE Magnificently!
PASSION
Work because you HAVE TO is a job. Work because you WANT TO is a passion. Find your passion.
Select for passion over performance. Working because someone HAS TO is a job. Working because someone WANTS TO is a passion. Find their passion.
Your business has a mission statement. As a leader, you should have a passion statement. The best managers are passionate about what they do. Frankly, if you are not passionate about what you do for your people, you have no right to manage others. Be sure to express your passion for your people.
PAYCHECK
“If the only thing your employees get out of their job is a paycheck, you, as leaders, have failed”. Emotional remuneration is just as important to the employee’s well-being as much as it is to their financial health. Employees don’t care much about how big their pay is. They only care about how big you care about them. So, CARE BIG!
PEOPLE FIRST
Instead of focusing on “Profits over People”, envision “People First” as the solid foundation for everlasting business success. With a “People First” culture, no longer are people taking second or third seats to profits or customers. Your people’s emotional well-being would take priority over your business’s financial health.
POLICY
If you’re making frequent policy exceptions, then employee perception does not match company promises. It’s poor policy. Fix it.
RELATIONSHIPS
Relationship capital is the only real currency of value to grow your business. So, when it comes to your people and your business, Think RELATIONSHIPS or Go Broke. Literally.
RESPONSIBILITY
The responsibility of business leaders is not to develop the business. It’s to develop their people.
SERVANT LEADERSHIP
Whatever your title or position, be a servant leader who will CARE for your people first.
CARE for each member of the team:
- COMMUNICATE openly, transparently, interactively, frequently, and continuously any information that your people need and want to know. Listen empathetically to the people’s concerns, questions, and complaints. Express compassion with your recommendations and encouragement.
- APPRECIATE the important roles and responsibilities of your people.
- RECOGNIZE and offer accolades for team and individual accomplishments and acts of service.
- EMPOWER people to make the right decisions for themselves, their colleagues, and others.
When you CARE, your people will feel respected, appreciated, and valued. With your support and encouragement, you will inspire and empower them to develop themselves and engage others. Soon, everyone’s experiences and, ultimately, their lives, will be enriched.
TWO QUESTIONS
Whatever your title or position, be a servant leader. Instead of asking your people, “What can you do for me and my business?”, ask your people two questions:
“What do you think?”
“How can I help?”
When you ask, respond empathetically, and act promptly to take appropriate corrective action, your people will feel respected, appreciated, and valued. With your support, encouragement, and action, you will inspire and empower them to develop themselves and engage others. Soon, everyone’s experiences and, ultimately, their lives, will be enriched.
If you think my 15 QUI QUOTES on leadership and employee engagement are a little more than I reminded you, you’re right. GREAT leadership is not top-down, one-way, communication to employees. Whatever your title or position, GREAT leadership is servant leadership. Don’t just lead your employees. Don’t treat your employees as they expect to be treated. And don’t treat your employees as YOU expect to be treated. Instead, treat your people a little better than they expect to be treated. Be a servant leader to CARE for your people. When it comes to leadership, don’t just lead them to be good. Be a servant leader to CARE for your people and be GREAT out there!
#leadership #servantleadership #employeeengagement #employeeengagement
BILL QUISENG | Deliver the World's Best Customer Experience 
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