ShepHyken

DECEMBER 26, 2023

I want this year to be your best year ever for creating amazing customer service and experiences. But as it applies to the customer experience, I thought it would be fun to share some ideas we need to do more of. How fast do you respond to customers? Customers appreciate a quick response. Happy New Year!

Customer Service 155

Customer Service Tips Guidelines Policies 155

Steve DiGioia

JUNE 11, 2020

Customer service is a 2 way street. It takes both sides of the interaction doing their part to provide a great customer experience. The “give and take of life” doesn’t stop at the service counter – it continues, always. No, I’m the customer! No, I’m the customer!

Tips 179

Tips Customer Service Policies Customers 179

Eptica

NOVEMBER 18, 2022

Date: Friday, November 18, 2022 Author: Pauline Ashenden - Demand Generation Manager 10 top tips for a winning customer service knowledge management system. Our latest blog highlights ten important best practice tips to help you successfully implement knowledge management in your contact centre. Share this page on: Tweet.

System 126

System Tips Customer Service Management 126

Omnicus

AUGUST 17, 2022

While it might not be as glamorous as building a new feature or launching a product, customer support is still an important part of every business. And no one is better suited to providing that service than a Customer Service Representative (CSR). But what exactly does the role entail?

Customer Service Representative 182

Customer Service Representative Customer Service Tips Customers 182

Comm100

MAY 19, 2021

If you’ve been forced to transition your whole customer service team into remote workers, you’re not alone. So how can you train and onboard your customer service agents when they are working remotely? We’ve got a few tips to make this new journey easier for you today. And the best part?

Training 130

Training Tips Customer Service Knowledge Base 130

ShepHyken

APRIL 22, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Ways to Scale up Convenient CX for Modern Customers by NICE (NICE) The easier things are for your customers, the better they are for your organization. It’s time to start driving better customer experiences today.

Customer Service 78

Customer Service Self Service Tips Contact Center 78

ShepHyken

MARCH 10, 2023

She writes about how companies can adopt a remote workforce and enhance customer service delivery. There’s no doubt that there are challenges to providing remote customer services, but with careful planning, they’re easy to overcome.

Tips 117

Tips Customer Service Company Knowledge Base 117

Win the Customer

OCTOBER 6, 2020

Customer service is one of the most important things to get right as a business – these moments of interaction with customers and clients leave a long lasting impression in individual hearts and minds. Follow these tips to perfect the customer service email, and boost your brand’s identity in the process.

Tips 173

Tips Customer Service Brands Customer Retention 173

Help Scout

AUGUST 22, 2023

Use these customer service training activities, tips, and courses to continually improve your support quality, consistency, and speed. Read the full article

Customer Service Training 81

Customer Service Training Course Training Tips 81

CSM Magazine

MARCH 26, 2024

Building strong rapport with customers is crucial for any business, as it promotes loyalty and satisfaction, and can be a differentiating factor in today’s competitive market. An example of a company known for having excellent rapport with its customers is Apple. Can you tell me more about how this has impacted you?”

Customer Service 116

Customer Service How To Exceptional Customer Service Examples 116

Help Scout

FEBRUARY 25, 2022

Here are the best tips, tricks, and templates to use to improve your team’s processes for writing exceptional customer service emails. Read the full article

Tips 110

Tips Customer Service Exceptional Customer Service Customers 110

The DiJulius Group

SEPTEMBER 25, 2023

Your customers trust you, choosing your brand over those of your competitors–even when your prices are higher. Your company is respected, and your reputation is strong when the key elements of a successful customer service strategy are in place. Your prices are non-negotiable. Your employees are loyal and stakeholders, content.

Tips 70

Tips Customer Service Customer Service Strategies Groups 70

Help Scout

AUGUST 22, 2023

Gear your team up for this year's seasonal spike with these six holiday customer service tips, plus a few inspiring holiday support stories. Read the full article

Tips 75

Tips Customer Service Customers 75

Steve DiGioia

MAY 17, 2021

Great customer service. That’s what our customers want and that’s what we wish to provide. In today’s post, I compiled my list of the top 10 customer service acronyms to use every day. It was about finding solutions for a customer and finding their pain points ”. “You were never trying to close a sale.

Customer Service 341

Customer Service e-support Self Service Customers 341

Comm100

MARCH 21, 2023

With more options than ever before for customers, switching brands is easy. Organizations need to take every advantage they can get, and providing excellent customer service has become one of these key differentiators. Live chat software has become increasingly popular within customer service, and for good reason.

Self Service 168

Self Service Customer Service Strategy Omni-Channel 168

Comm100

AUGUST 5, 2020

Only 35% of customers are willing to wait 30-60 seconds for a response on live chat. On the surface, these ‘lost’ customer engagements may not seem especially important, but their impact can go far beyond slight frustration. If a customer’s issue is not resolved and their voice is not heard, customer retention is at risk.

Wait Times 130

Wait Times Tips Customer Service Omni-Channel 130

Steve DiGioia

APRIL 28, 2022

Business stereotypes are preconceived notions that every customer has of your business. What image or idea do you send to your customers? Remember, our business is not what WE think it is but what THEY (the customers) think it is. Tip #39 appeared first on Steve DiGioia Customer Service Blog. TipsOnThursday.

Tips 299

Tips Sales Customer Service Customers 299

Knowmax

OCTOBER 10, 2023

Check Out The Tips, Scripts, and Phrases For Best Customer Service Conversations With Examples Inside And Learn The Top 5 Things To Avoid.

Tips 52

Tips Customer Service Customers Examples 52

Help Scout

FEBRUARY 7, 2024

In a competitive field like customer service, a great cover letter can help you stand out from the crowd. Check out these examples and tips for writing one of your own. Read the full article

Examples 52

Examples Tips Customer Service Customers 52

Eptica

AUGUST 24, 2023

Date: Thursday, August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Getting the most from email customer service Published on: August 24, 2023 Author: Pauline Ashenden - Demand Generation Manager Email customer service remains popular among businesses and their customers.

Customer Service 116

Customer Service Tips Customers Interaction 116

Vanilla Forums

APRIL 1, 2021

Great customer service is crucial for your business to succeed. The days of being successful while not investing in excellent customer service are long gone. Here are the 7 best tips for great customer service that you’ll ever need to know.

Tips 98

Tips Customer Service Customers 98

Help Scout

AUGUST 22, 2023

These crisis communication tips will help your team deliver the best service possible during a crisis without burning out or lowering standards. Read the full article

Communication 76

Communication Tips Customer Service Customers 76

ShepHyken

APRIL 4, 2023

When it came time to pay, they didn’t ask me for a tip. For a moment, I thought, “Did I go back in time?” This is just my opinion, but the concept of tipping is getting out of hand. For most of my life – until the recent past – the customer wasn’t expected to tip.

Tips 123

Tips Self Service Hotels Customer Service Training 123

Call Experts

NOVEMBER 12, 2021

The holidays can be an incredibly stressful time, both for customers and for customer service teams. With millions of shoppers looking to make purchases, staffing customer service is essential. Here are some tips for staffing successful holiday shifts. . “Be available. .

Tips 98

Tips Customer Service Contact Center Self Service 98

Kustomer

JUNE 6, 2023

Although cash may be the reason you’re in business, customers are the more important commodity when it comes to keeping that business afloat. When it comes to protecting, investing and being responsible for customers’ money, they need to trust in the financial services company. Is your company meeting customer expectations?

Financial 98

Financial Company Customer Service Tips 98

Comm100

SEPTEMBER 4, 2022

By making the most of live chat features while working on the human side of live chat interactions, it’s possible to see improved outcomes and deliver superior customer service. With the right mix of automation, communication, and personalization, any agent can provide customers with an outstanding experience. Calculate now.

Customer Service 243

Customer Service Abandon Rate ROI Apparel 243

Steve DiGioia

FEBRUARY 15, 2021

A keen and faithful observer can see many takeaways that relate to the way we offer service. I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. Those two articles highlight the unique aspects of service the two groups offer and how they hurt or help our service efforts.

Customer Service 348

Customer Service Hotels Customers Travel 348

Kustomer

JUNE 13, 2022

Messaging channels are therefore expected to become increasingly essential in solving customer issues on-demand to meet customers where they’re already communicating with family and friends. According to our research , 72% of consumers expect their problems to be solved instantly upon contacting customer service.

Tips 98

Tips Customer Service Chatbots Social Media 98

Stella Connect

JANUARY 26, 2022

Customers know in an instant if your agents will meet and exceed their expectations , and all it takes is one bad experience to lose them. It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know.

Customer Service Training 96

Customer Service Training Training Tips Customer Service 96

Steve DiGioia

MARCH 3, 2022

When a customer comes into your business complaining about your competition, don’t get dragged into a finger-pointing festival. Be modest and appreciative that this customer has decided to now do business with you. RELATED POST: One Word That Will Improve The Customer Experience. Have a Reason to Smile. It’s your turn to shine….

Tips 223

Tips Customer Service Customer Experience Customers 223

ShepHyken

APRIL 14, 2024

Each week, I read many customer service and customer experience articles from various resources. Customers want the attention on them—and they’re willing to walk if they don’t get it. My Comment: This week’s TOP FIVE roundup has a theme: Customer Loyalty. So, let’s start with a Fast Company that has three tips.

Net Promoter Score 71

Net Promoter Score Loyalty Programs Customer Service Ecommerce 71

ShepHyken

MAY 16, 2023

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. And that is far from the end.

Customer Service 120

Customer Service Advertising Customer Service Training Sales 120

Who's Your Gladys?

NOVEMBER 5, 2017

If wanting happy customers and an engaged staff was enough – everyone would have them. Instead, customer complaints are common and nearly 75% of employees are reportedly disengaged. What can you do to get customer service right? Meet […].

Tips 139

Tips Customer Service Report Meeting 139

Help Scout

AUGUST 22, 2023

Learn what exceptional customer service is, how to deliver it at your company, and browse a list of the 8 best customer service companies. Read the full article

Exceptional Customer Service 88

Exceptional Customer Service Company Customer Service Tips 88

Eptica

JANUARY 6, 2023

Date: Friday, January 6, 2023 Author: Pauline Ashenden - Demand Generation Manager 2022 highlights from our customer service blog. Author: Pauline Ashenden - Demand Generation Manager 2023 promises to be a challenging year economically, directly impact customer service teams. Published on: January 06, 2023.

Customer Service 124

Customer Service Chatbots Tips Trends 124

Help Scout

AUGUST 22, 2023

Divide these 23 customer service interview questions among your hiring team, and you’ll get the information you need to hire top talent. Read the full article

Customer Service 81

Customer Service Tips Customers 81