ShepHyken
MARCH 10, 2024
Each week, I read many customer service and customer experience articles from various resources. If I had to sum these up in one word, I would say these fall under the category of “friendly,” which, according to our customer service and CX research , is a top reason customers will say, “I’ll be back!”
Ecrion
JULY 22, 2019
Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back.
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ShepHyken
APRIL 14, 2024
Each week, I read many customer service and customer experience articles from various resources. This one focuses on field service, but it’s still worth the four minutes it takes to read. That may not indicate true customer loyalty, but that level of satisfaction is a pretty good start!
ShepHyken
JANUARY 20, 2021
What you need is a bullet point list of all the places customers interact with you. Make a list of these touchpoints. Brainstorm: Once you’ve identified the touchpoints, discuss and brainstorm ideas to improve each one. Follow these simple steps and start to improve your customer service, even if it’s just by 1%!
ShepHyken
MARCH 18, 2024
Each week, I read many customer service and customer experience articles from various resources. by Dan Gingiss (Dan Gingiss) Today, your customers compare you to every customer experience they have with every other brand. A fulfilled employee is more engaged at work and with your customers.
Integrity Solutions
SEPTEMBER 28, 2023
It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.
ShepHyken
JANUARY 7, 2024
Each week, I read many customer service and customer experience articles from various resources. Whatever drives repeat business – and ideally, customer loyalty – is a good program. My Comment: Some customer service and CX principles are universal, regardless of the industry. I agree with the title.
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