ShepHyken

SEPTEMBER 1, 2021

Our customers are smarter than ever when it comes to customer service and receiving a great customer experience. They no longer compare us only to our direct competitors, but instead, to the best service they have received from any company, large or small, global or local. I’ve written about this before.

B2B 142

B2B Comparison Healthcare Customer Service Training 142

ShepHyken

DECEMBER 1, 2021

Customers are beginning to feel the results of The Great Resignation , which quite honestly, is not so great. It has resulted in longer lines, longer hold times, and slower service – basically a lower level of customer service. . The best employees don’t just work for a paycheck. Follow on Twitter: @Hyken.

Healthcare 125

Healthcare Customer Service Training Feedback Leadership 125

ShepHyken

APRIL 29, 2020

I’m going to switch up my typical customer service and experience content to share a little motivation. If you’re a giver, you may be exhibiting more generosity than usual by supporting—financially or any other way—healthcare workers, struggling local restaurants, or charity in general. That alone is a good reason to smile.

Advertising 117

Advertising Healthcare Financial Customer Service Training 117

Micah Solomon

OCTOBER 26, 2018

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. Customer service transformation isn’t easy, but it’s one of the most effective ways to improve business performance.

Customer Service 49

Customer Service Hospitality Consulting Customer Service Training 49

ShepHyken

MAY 4, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Experience is the way! Customers experienced long wait times due to a much higher volume of calls. The post 5 Top Customer Service Articles For the Week of May 4, 2020 appeared first on Shep Hyken.

Customer Service 95

Customer Service Contact Center Retail B2C 95

ShepHyken

MARCH 16, 2021

Customer Service Lessons From the Disney of Healthcare. They discuss some of the foundational concepts in creating an exceptional customer experience. Top Takeaways: Some businesses such as a healthcare practice or provider, do not have a product that the customer touches. How do you create customer loyalty?

Healthcare 81

Healthcare Wait Times System Customer Service 81

Customers That Stick

OCTOBER 23, 2014

This day features CX pros such as Tracy Tannenbaum of Banner Health and Joe Wheeler of the Service Profit Chain Institute. Global perspectives on service research priorities for 2015. Restoring humanity to healthcare: the key to driving loyalty and growth. Day Three: Service Growth and Revenue.

Conference 128

Conference Leadership Customer Service Training Healthcare 128

ViiBE Blog

APRIL 19, 2021

The customer relationship you have established goes out the window, and you’ll have to start building customer loyalty with someone else. But what if you could turn that unhappy customer into a happy one instead? That’s what service recovery is all about. What are the four steps to service recovery? Intervention.

Healthcare 52

Healthcare Case Study Knowledge Base Video 52

ShepHyken

AUGUST 21, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: You don’t have to b in the healthcare industry to appreciate this article. It looks at an industry that has become a business that markets to potential customers (patients) and seeks a version of customer loyalty.

Hospitality 12

Hospitality Customer Service B2B B2C 12

ShepHyken

MARCH 5, 2023

Each week, I read many customer service and customer experience articles from various resources. Customer service and the customer experience are at the forefront of conversations about success and excellence in business. 10 Tactics to Boost Your Customer Lifetime Value by Tom Wicky (Inc.

Customer Service 13

Customer Service Retail Metrics Loyalty Programs 13

Bill Quiseng

APRIL 18, 2021

Social media is bad for customer service. Whether ranting or raving, customers are telling stories online about businesses whether those businesses are listening or not. But I am not against monitoring social media or using it as a responsive customer service channel. QUI CUSTOMER SERVICE LEADERSHIP STRATEGY.

Social Media 167

Social Media Customer Service Self Service Customers 167

SmartKarrot

FEBRUARY 15, 2022

A look back at the past few years reveals the many significant changes in the world of customer service. The credit for these changes goes to the customer service experts who helped redefine the industry. This will help you stay up to date with the trends and best practices of customer service. Bill Quiseng.

Customer Service 10

Customer Service Social Media Customer Centricity Tips 10

ShepHyken

JULY 8, 2019

Each week I read a number of customer service and customer experience articles from various resources. Roger Dooley) Internet service providers and cable TV services have the lowest customer satisfaction ratings of all rated industries in one survey. 10 Best Things about Customer Contact Week 2019!

Customer Service 115

Customer Service Social Media Customer Experience Professionals Customer Care 115

SurveySensum

JULY 14, 2020

Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020. Adam Toporek – Customer Service Expert, Keynote Speaker, Trainer, Strategic Advisor . Annette Franz – Customer Experience Consultant, Keynote Speaker, Author . LinkedIn : [link]. Website : [link]. LinkedIn : [link].

Customer Experience 132

Customer Experience Consulting Multi-Channel Leadership 132

Comm100

MAY 1, 2018

Offer financial stability, a strong retirement package, and good healthcare benefits to attract Baby Boomers to your team. For more information on team building, check out our blog post, 20 Customer Service Training Ideas and Activities for Busy Teams. Most Baby Boomers are well along in their career development.

Management 103

Management How To Groups Financial 103