TechSee

JUNE 16, 2022

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.

Customer Service 252

Customer Service Contact Center Chief Customer Officer Call Center 252

CloudCherry

AUGUST 27, 2019

Jeff Toister helps customer service teams unlock their hidden potential. He is the author of The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service. Jeff was named one of the Top 30 customer service professionals in the world by Global Gurus.

Handbook 170

Handbook Customer Centricity Customer Service Training Culture 170

Integrity Solutions

FEBRUARY 12, 2021

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . But what about the more subtle “rules” that aren’t covered in the employee handbook? By Steve Schmidt.

Customer Service Strategies 83

Customer Service Strategies Strategy Customer Service Company 83

Kayako

JUNE 30, 2016

It struck me that it would be a really useful way to train customer support people and help them understand what “good” or “great” customer service skills look like. Our customer support team at Customer Thermometer is called The Ministry of Magic. It’s so much more meaningful than a job description.

Customer Service 163

Customer Service Handbook Customers Training 163

Kayako

JUNE 30, 2016

It struck me that it would be a really useful way to train customer support people and help them understand what “good” or “great” customer service skills look like. Our customer support team at Customer Thermometer is called The Ministry of Magic. It’s so much more meaningful than a job description.

Customer Service 156

Customer Service Handbook Training Customers 156

CSM Magazine

MARCH 4, 2022

Delivering great customer service is essential in the education industry. One way schools and colleges can build trust is by providing a better customer experience. Each of these customers has very different needs, but all are as equally important as the others. Customer Service Training.

Tips 52

Tips Customer Service Handbook Customer Service Training 52

ShepHyken

FEBRUARY 27, 2019

If someone told you the customer service at a bank was incredible, you would only think positive things. And those three words, incredible customer experience (what they refer to as I.C.E.), For those that don’t know my definition of a customer service mantra, it’s a short sentence or phrase that summarizes the service vision.

Brands 114

Brands Handbook Banking Customer Service Training 114