article thumbnail

Creating Customer Service Training Videos to Onboard New Recruits

Kayako

These videos covered core and advance product features, internal procedures, and customer service best practices that one could watch and learn at their own pace. Training videos as a format may sound like a lot of work for onboarding, but they’re useful since they supplement any existing onboarding documentation you may already have.

article thumbnail

Customer Service Training: Empowering A Service Mindset

Integrity Solutions

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Your Agents Need Customer Service Coaching and Less Micromanaging. Here’s How.

Kustomer

If managers can learn how to train well from the beginning and eventually shift to customer service coaching, then anxiously micromanaging employees can become a failed tactic of the past. In this blog, we explore what we really mean by customer service coaching and its role in a successful CX strategy.

article thumbnail

Does Your Company Have A Customer Service Strategy?

Integrity Solutions

Most companies like to say they provide great customer service and deliver it with integrity, but what does that really mean? Have you created a customer service strategy that defines those expectations? . For example, do they know not to speak to customers in a bored or impatient tone? By Steve Schmidt.

article thumbnail

Improvements to Make If You’re Getting Bad Customer Service Survey Results

Vonage

Disappointing results on a customer service survey can be more than demoralizing. Build out your broad-based customer service standards and guidelines. . Create a short, bedrock statement of principles: your customer service constitution. Double down on customer service training.

Survey 215
article thumbnail

5 Top Customer Service Articles of the Week 12-26-2022

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Customer Service Heroes: 5 Happy Holiday Tales by Cassandra Vincent. CSAT.AI) The holiday season is rife with customer service horror stories from both customers and workers.

article thumbnail

The 3 Customer Service Skills of Brilliant Support Teams

Kayako

So he created a document called “Good Product Manager, Bad Product Manager” which crisply laid out the behaviours of good product managers, and juxtaposed those with the behaviours of bad ones. Our customer support team at Customer Thermometer is called The Ministry of Magic. I thought this was a fantastic idea.