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Three Customer Service Lessons from a World Traveler?

ShepHyken

I’m always looking for good customer service stories that teach or remind us about creating an amazing customer experience. There are at least three lessons we can learn from this story: Laziness: That should never be an excuse for providing poor customer service. However, she also made a mistake. What was it?

Travel 91
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How to Craft a Winning Customer Service Strategy Using Self Serve

CSM Magazine

Raghavendra Rao, Director of Customer Excellence at Sprinklr , outlines three steps to build a customer service strategy centered around self-service. Have you ever been in a situation where you were running late for a flight, and an airport self-service kiosk saved the day? About the Author.

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Jayride Review the Evolving Landscape of Travel: The Customer Experience

CSM Magazine

In an industry as dynamic as travel, customer service often serves as the linchpin for success. While many companies focus on competitive pricing or unique offerings, there’s an often-overlooked factor that can significantly impact revenue: the quality of customer experience.

Travel 52
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Why customer service is an integral part of customer experience

CloudCherry

Customer experience (CX) is one of the most important contributors to building customer loyalty and fostering long-lasting customer relationships. And in most cases, it is tied very closely to good customer service. Customer experience and customer service are two peas in a pod. Request a demo.

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Two Ridiculous Customer Service Debacles and What We Can Learn From Them

ShepHyken

A Puerto Rican family traveling from the United States to Puerto Rico was denied boarding a plane because their infant child did not have a U.S. The family eventually walked over to the JetBlue ticket counter, where they were told what they already knew: passports are not required to travel between the U.S. mainland and U.S.

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5 Top Customer Service Articles For the Week of December 21, 2020

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. How to Provide the Best Possible Customer Experience? GISuser) If you don’t have a well-planned customer service strategy, you are highly likely to lose business. by GISuser. Here’s Why.

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5 Top Customer Service Articles of the Week 6-6-2022

ShepHyken

Each week I read many customer service and customer experience articles from various resources. They could grow 10x faster, however, their obsession with their operational excellence, customer experience, and internal culture will not allow them to compromise any of those for more units and higher sales.