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How to improve customer service: A winning customer service strategy

delighted

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

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Why You Shouldn’t Yell at Customer Service Agents – And More

ShepHyken

Someone asked me a question: Sometimes I’m so frustrated when I call a company’s customer service number. This also gives you a name to reference if you aren’t getting your problem resolved. Shep Hyken is a customer service/CX expert, award-winning keynote speaker, and New York Times bestselling author.

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Customer Service Is Like Dating

ShepHyken

I like the title of this article, but perhaps a more appropriate title might be: Customer Service Is Like Being Married. The buying cycle for a customer typically includes a little research, talking to a salesperson, making the purchase, and whatever happens after the sale. And if all goes well, eventually, you make a sale.

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Chatbots: Empowering Customer Service Amid Turbulent Times

Team Support

Chatbots are fast becoming part of the digital core of tech tools that companies utilize as a secret weapon to increase their competitive advantage in the customer service arena. Today’s chatbots are more focused on enhancing the customer experience by offering immediate answers to common challenges.

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Top Customer Service and CX Predictions and Trends for 2024

ShepHyken

I recently wrote two articles in my weekly Forbes column with my top predictions and trends for customer service and customer experience. TAKE ACTION: If you are not already involved with a cause, sit down with your team and find one that is meaningful to you, your employees, and your customers. Happy New Year!

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The Biggest Opportunity in Customer Service

ShepHyken

I was asked the same question three times in the last week: “What is the biggest opportunity in customer service?” If a customer has a problem, issue or question, the speed in which you move them from concerned or upset to happy could be the difference between the customer coming back or not.

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Upgrade Your Customer Service to a First-Class Experience

ShepHyken

Many years ago, a friend shared some advice with me: It doesn’t cost much more to enjoy a first-class experience. He was referring to spending just a little more in certain situations to get much more out of the experience. Get more information on The Customer Focus ™ customer service training programs.