Comm100
SEPTEMBER 25, 2021
Customer service forms the backbone of any successful business. Users are more likely to remember, interact and refer to your brand if they connect with your customer service. But why personalized customer service? The answer is simple – better customer relations and outreach.
Velaro
NOVEMBER 12, 2015
Live chat is the fastest means of providing online customer service. It’s so important, in fact, that your company should dedicate specific resources focused solely on online customer service. The quality of service you provide to your customers online is as essential as having online customer support.
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ShepHyken
FEBRUARY 14, 2023
Let’s consider imitation, but let’s imitate a company that is outside of our industry. I recently did an informal poll on LinkedIn and asked: Which company’s customer service approach would you want your businesses to be like? Get more information on The Customer Focus ™ customer service training programs.
Joe Rawlinson
JULY 8, 2015
Research from Accenture highlights that 68% of Millennials demand an integrated, seamless experience regardless of the channel. So perhaps this one area where retailers can improve – by creating an online experience that is closer to the in-store experience. And it works. Clear path to purchase. Conclusion.
ShepHyken
DECEMBER 4, 2017
Each week I read a number of customer service articles from various online resources. Rethinking Federal Customer Experience by Frank Konkel. Nextgov) This eBook looks at how agencies are baking customer experience into their missions. The government admits to delivering poor customer service.
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