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How to Train Your Agents for an Omnichannel Customer Service Strategy

Comm100

As storefronts have evolved, so too has customer service. Now more than ever, customers are empowered to expect more from businesses and get more in return. Customers expect flexibility across channels and a consistent experience no matter how they reach out. Be customer centric. Putting it all together.

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How to improve customer service: A winning customer service strategy

delighted

Exceptional customer service turns new customers into promoters and promoters into returning loyalists. Let’s take a look at additional data behind why improving customer service should always be a foundational business goal. We’ll also provide some tips on building an impeccable customer service strategy.

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Customer Service Strategy: Avoid Common Pitfalls

Brad Cleveland Blog

Developing strategies shouldn’t be an overly academic or formal exercise, with the result being a plan that’s really not put to use. In this video, I’ll discuss five common pitfalls when developing strategies. .” He makes a great point.

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How to Avoid Roadblocks to Great Customer Service

ShepHyken

What gets in the way of creating a great customer service experience for you and/or your organization? Is it a process that is clunky, inconvenient and difficult for the customer? This exercise, as simple as it sounds, was her way of creating a process improvement initiative that has been wildly successful.

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Small Improvements in Customer Service Create Big Wins

ShepHyken

Identify: If you haven’t already done a journey map of what your customers experience as they do business with you, it’s time to do it. The good news is that if you haven’t done it yet, you don’t need to get to the level of detail you normally would for this exercise. This is the type of exercise that is not a “one and done.”

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7 Customer Service Tips for Financial Service Companies

Kustomer

Customer trends are constantly shifting based on the needs and wants of the modern buyer, but solving issues promptly, personalized customer service, embracing digital technology and proactive support are key customer service expectations that dominate CS in the financial services industry.

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Guest Post: What it Takes to Be an Effective Customer Service Manager

ShepHyken

She writes about the five ways to become an effective and efficient customer service manager. Perhaps you’re thinking of trying to move up the ranks of your organization to become a customer service manager, or perhaps you already are one but want to hone your skills. Either way, this article is for you.