A third of consumers would rather clean a toilet than talk to customer service
Maru/HUB
FEBRUARY 2, 2018
This week we’ve been focused on customer service in the wake of new experiences in the way we shop, interact and provide feedback. In our last post, we argued that innovative experiences such as Amazon Go, makes it difficult to gain rich insight in the form of a real conversation. How much more are they willing to pay?
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