article thumbnail

Evolution of Customer Experience in E-Commerce 2023

Lumoa

Understanding the likes and dislikes of your customers is another effective method of personalizing your online customer experience. Customers view personalization as an integral part of their online experience. Poor customer service interactions could lead to a potential loss of business.

e-support 208
article thumbnail

5 Top Customer Service Articles For the Week of December 3, 2017

ShepHyken

My Comment: Let’s kick off this week’s Top Five with an interesting concept: That the United States government could provide excellent customer service. The government admits to delivering poor customer service. They have to ensure customersonline experiences run smoothly.