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Why the Marketing Budget Should Include Customer Service Training

ShepHyken

The bigger picture is that customer service happens throughout a customer’s entire experience while doing business with you. It starts the moment they interact with your company, and that might not even be with a live human. It could be an interaction they have with your website. Connect with Shep on LinkedIn.

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7 Customer Service Training Tips Every Manager Needs to Know

Stella Connect

It’s on you to ensure that every agent is prepared to delight customers day in and day out — and in this blog post, we’ll lay out customer service training tips you need to know. But if agents routinely fail to deliver satisfactory service interactions, customers will never return.

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6 Customer Service Training Ideas for Improving Agent Engagement

Stella Connect

Why Agent Engagement Matters to Customer Service Teams. Agents who feel engaged take their efforts to the next level, and it’s appreciated by your customers during service interactions. 60% of respondents in the research study said they would stop buying from a brand after a less-than-ideal service interaction.

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Don’t offer customer service training. Develop your people with customer service education.

Bill Quiseng

Don’t offer customer service training. Training is finite, usually only one to several days. Training is one-way, “I know everything, you know nothing” instruction. Training is the how and what of service. Training is what employees do to develop the business.

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The need for excellent customer service training

Peter Lavers

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now! When customer support representatives start at a company, they usually get a bit of training upfront.

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3 Ways to Add Magic to your Customer Service Training

Experience Investigators by 360Connext

What do customers talk about after interacting with your company? They tell their friends all about the painful, frustrating experience of an interaction gone wrong. Or…they tell their friends how happy they were with the service of such an exceptionally helpful, friendly representative for your company.

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How to Create the Best Customer Service Training Program for Your Contact Center

Stella Connect

Looking for ideas for how to create the best customer service training program for your contact center? So there’s no time like the present to create the best customer service training program for your contact center. 5: DON’T: Make your customer service training program boring.