Mini-Workshop – The 3R De-escalation Method
Control Calls with “Friendly” Customers
4 Things Customer Service Agents Can Do to Convey Empathy to Customers
This is How to Move Calls to Closure
How to Acknowledge Customer Concern- and Why You Must
Do these three things to de-escalate immediately with customers
When You Correct a Customer, You Make Them Feel Dumb
Chat Handling Fundamentals
How to Ask Customers Questions
The Number One Grammar Mistake In Email, Chat and Text Is….
Make Sure You Don’t Push Your Customers Because They’ll Push Back
The 3 Fundamentals Everyone Always Forget with Internal Customer Service
Instantly Sound Friendlier Over the Telephone – Speak in complete sentences
How to Politely Control Calls with the Chatty Cathy
How to De-escalate Angry or Agitated Customers
How to Instantly Make Emails and Chat More Personable
7 Phrases That Convey Empathy to Customers
7 Comebacks for the Customer Who Cusses at You