ShepHyken

OCTOBER 1, 2023

And then there’s the second sentence: “According to a Harvard Business Review article, employee experience is the key driver of customer experience …” Then, don’t miss the fifth tip on how technology can waste a massive amount of your employees’ time. There is nothing wrong with that! is an excellent way to do so.

Customer Service 64

Customer Service Contact Center Average Handle Time Customer Service Strategies 64

ShepHyken

JUNE 6, 2022

(Forbes) 15 Forbes Business Council members shared some foolproof methods businesses can use to persuade customers to purchase products again. Below are their tried-and-true tips to get customers interested and hold their attention. And it all starts with the first contact when the customer visits the website.

Customer Service 67

Customer Service Loyalty Programs Hotels Loyalty 67

Comm100

OCTOBER 8, 2016

To enhance your blog (or to get started), fill it with posts containing hot tips and relevant industry information. Providing your customers with relevant content will not only help them succeed with your products, but will also keep them coming back for more wisdom and guidance. Loyalty Programs. Access to beta releases.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

MARCH 5, 2018

We can learn a lot from good and bad service. Most companies will find a few reminders in the ten tips the author shares with us. The Six Cs of Loyalty Program Marketing by Rick Boubelik. My Comment: Want to know some sure-fire ways to create a successful customer loyalty program?

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81