West Monroe

JULY 24, 2017

Fewer people are picking up the phone to interact with a company, and companies are putting an emphasis on self-service. If you are keen on customer-centricity, you need to think about making strategic investments in customer service technologies – especially within your contact center.

Virtual Agent 53

Virtual Agent Contact Center Self Service Technology 53

TechSee

MARCH 7, 2022

Today, digital self-service has become the preference – and the new normal, along with higher expectations and reliance on these channels. The role of technology is more important than ever in improving customer service and operational efficiencies. Download our eBook: What Self Service Will Look Like in 2025 .

Self Service 109

Self Service Examples Customer Service Representative Customer Service Strategies 109

Interactions

SEPTEMBER 30, 2021

With a patient-centric approach, technology is required to support quality experiences at scale. Conversational AI can improve patient experiences, but without channel strategy, the technology can fall flat. Improve Agent Productivity & Engagement. How can Conversational AI improve patient engagement?

Self Service 62

Self Service Healthcare How To Virtual Agent 62

CSM Magazine

DECEMBER 14, 2021

Rather than waiting for a customer service representative to answer the phone or react to an email, AI-enabled chatbots and virtual agents are constantly accessible and can respond to consumer enquiries in minutes, if not seconds. Much More Proactive Service. Faster Response Times.

Virtual Agent 52

Virtual Agent Customer Service Chatbots Customer Service Representative 52

TechSee

FEBRUARY 20, 2018

Customer self-service refers to customer-initiated interaction technologies that enable customers to access information and perform routine tasks without requiring the assistance of a live customer service representative. TechSee Cognitive Visual Assistance Platform.

Self Service 132

Self Service Virtual Agent Knowledge Base Contact Center 132

CSM Magazine

AUGUST 19, 2016

Virtual Assistance Is Today’s Reality: We now have the ability to seamlessly integrate virtual assistant technology with live chat, meaning brands can offer an around-the-clock chat service to support customers. Monitor and Measure: Live chat can show you where customers need to get help in the purchasing journey.

Omni-Channel 40

Omni-Channel Customer Engagement Engagement Multi-Channel 40

AWS Machine Learning

SEPTEMBER 29, 2022

The rise of artificial intelligence technologies enables organizations to adopt and improve self-service capabilities in contact center operations to create a more proactive, timely, and effective customer experience.

Virtual Agent 73

Virtual Agent Call Flow Self Service Contact Center 73