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How to Write Customer Service Representative Job Description [18 Descriptions & Titles]

ProProfs Chat

What is a Customer Service Job? What Are the Basic Customer Service Job Responsibilities? What is the Customer Service Job Description? How to Write the Customer Service Representative Job Description? What Are the Different Customer Service Job Descriptions You Can Post?

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How to Create the Most Comprehensive Customer Satisfaction Report

Kustomer

While asking customers about their preferences and behaviors may seem relatively simple, many companies don’t know how to truly optimize the customer satisfaction reporting process to learn the most actionable information about their customers. Customer Satisfaction vs. CSAT. Average satisfaction chart.

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A Deep Dive into Conversational Intelligence

InMoment XI

Analytics and Reporting: Conversation intelligence platforms can aid in contact center analytics and reporting features that summarize key metrics, trends, and insights derived from the analyzed conversations. This optimization leads to increased customer satisfaction and loyalty.

e-support 260
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Improving Customer Service Starts With a Good Hire

CSM Magazine

What if employers could improve customer service by changing how they hire new customer-facing employees? One company just released a report demonstrating how skill-based hiring technology improved the on-the-job performance of new customer service representatives. bottom skilled employees attrit.”

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7th Annual CX Report by The Northridge Group Uncovers Priority Training Focus

New research reveals 92% of business leaders would like to provide additional training to their customer service representatives. Soft skills training stands out as a priority area of investment and/or improvement.

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How to Navigate (and Strengthen) Your Customer Experience Strategy in Turbulent Times

InMoment XI

Read a blog by Phil Sager, Expert Partner and Daniel Moellerhenn, Expert Partner, Bain & Company, speakers at the XI Forum in Cologne on June 13 & 14 Reports of record inflation, ongoing labor constraints, rising capital costs, and other macro trends are ongoing and have compounded in unique ways.

Strategy 295
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The Human Touch in a Tech-Driven World

ShepHyken

While AI and technology can streamline interactions and provide insights, the human touch, empathy, and personalized support remain essential in creating meaningful customer connections. Integrating technology with human support can enhance the overall customer experience.