Customer Service Representative Feedback Management Virtual Agent 
Tricia Morris
OCTOBER 28, 2015
Leaders invest in the technology to easily add, edit and deliver information and use customer feedback from across channels, agent knowledge of frequently asked questions, keyword search data and more to provide the answers and information customers want and need most. Self-service development best practices.
NobelBiz
JANUARY 10, 2021
A chatbot, also known as an intelligent virtual agent, is a program that can do activities independently while communicating with humans over a communication channel. Typically, contact centers would use a chatbot to increase sales or improve customer service via messaging services or boost their communication channel presence.
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