5 Effective Strategies to Build a Strong Personal Brand in the Digital Age
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Contents
1.
SurveySensum
2.
Qualtrics
3.
SurveyMonkey
5.
GetFeedback
6.
Nicereply
8.
InMoment
9.
Jotform
10.
Formstack
11.
Survicate
12.
Delighted
13.
Google Forms
14.
MS Clarity
15.
Hotjar
16.
Hootsuite
Top CSAT Tools to Gauge Customer Satisfaction
Did you know that organizations that focus on satisfaction are shown to be 60% more profitable than others?
Now, that’s a pretty big number, highlighting the focus on this key CX metric – CSAT score. If you’re not already prioritizing this aspect, it’s never too late to start, and a robust and efficient CSAT tool can help you with it!
CSAT tools help you measure your customer satisfaction levels and provide you insights on how you can improve your products and services to better meet customer expectations.
But the key is getting it absolutely right. It can be very difficult to choose a CSAT tool that perfectly fits your specific requirements, as the cost-effective ones might not have all the required features and the ones with the best set of features might be pricey.
So to help you make an informed decision, in this blog, we will discuss the top 15 CSAT tools, their key features, and their individual pros and cons.
So without much ado, let’s jump straight into the list of top CSAT tools you can use to measure satisfaction.
Best CSAT Survey Tools in 2024
Following is a quick overview of the pricing of each CSAT survey tool and the user rating we got from the G2 platform.
| CSAT Tools | Pricing [Basic plan] | G2 Ratings | ||
|---|---|---|---|---|
| Ease of Use | Quality of Support | Ease of set up | ||
| SurveySensum | $49 per month | 9.4 (10) | 9.9 (10) | 9.1 (10) |
| Qualtrics | $120 per month | 8.5 (10) | 8.7 (10) | 8.3 (10) |
| SurveyMonkey | $20 per user per month | 9.2 (10) | 8.6 (10) | 9.0 (10) |
| GetFeedback | Not Available | 9.3 (10) | 9.0 (10) | 9.3 (10) |
| InMoment | Not Available | 9.3 (10) | 9.0 (10) | 8.8 (10) |
| Nicereply | $59 per month | 9.4 (10) | 9.1 (10) | 9.0 (10) |
| NICE Satmetrix | Not Available | 8.3 (10) | 9.1 (10) | 7.9 (10) |
| Jotform | $34 per month | 9.3 (10) | 8.8 (10) | 9.2 (10) |
| Formstack | $50 per month | 8.8 (10) | 8.5 (10) | 8.9 (10) |
| Survicate | $89 per month | 9.2 (10) | 9.4 (10) | 9.0 (10) |
| Delighted | Not Available | 9.6 (10) | 9.3 (10) | 9.4 (10) |
| Google Forms | $12 per user per month | Not Available | Not Available | Not Available |
1. SurveySensum
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