C3Centricity

APRIL 2, 2018

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Customer retention and churn rates. Sales funnel’s level distribution. Storytelling. Direction setting. Distribution and OOS (Out-Of-Stock). Awareness of communications.

Marketing 175

Marketing Handbook ROI Social Media 175

TechSee

JUNE 16, 2022

As an author, consultant, and trainer, he helps organizations develop customer-focused cultures. In addition to authoring four customer service books including The Service Culture Handbook, Jeff reaches more than 10,000 customer service professionals every week through his Customer Service Tip of the Week email newsletter.

Customer Service 251

Customer Service Contact Center Chief Customer Officer Call Center 251

Kayako

JUNE 30, 2016

Brilliant support teams know that they are just as important as sales. It’s easier to grow through word of mouth, referral and your customers loving you than through any kind of hard sell. McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them.

Customer Service 163

Customer Service Handbook Training Customers 163

Kayako

JUNE 30, 2016

Brilliant support teams know that they are just as important as sales. It’s easier to grow through word of mouth, referral and your customers loving you than through any kind of hard sell. McKinsey research shows that 70% of buying decisions are based on how a customer thinks a company has treated them.

Customer Service 156

Customer Service Handbook Training Customers 156

ProProfs Chat

SEPTEMBER 20, 2019

To make customer service worse, British Airways replied something straight out of things that you should never say on “Twitter handbook” . This reply from the airline operator raises the question – “why its customer service was available on Twitter only for limited hours, while the airline operated 24/7?”.

Customer Service 68

Customer Service Gamification Airlines Net Promoter Score 68

Kayako

JANUARY 24, 2018

Jeff Toister is the bestselling author of The Service Culture Handbook. Customer support works better as a team sport. It means that support is respected as a profit-center in your company—as it should— and that engineering, marketing, and sales teams dip in with useful information to help customer support out.

Customer Centricity 208

Customer Centricity Self Service Trends Customer Experience 208

SmartKarrot

MAY 15, 2023

This valuable resource is ideal for sales professionals and account managers seeking to enhance their KAM expertise. With a strong focus on collaboration and value creation, this book is an invaluable resource for sales professionals, account managers, and business leaders seeking to enhance their KAM capabilities. Amazon Link 5.

Management 10

Management Handbook Case Study Customer Retention 10