Is it Time to Do Away with Market Research Departments?

C3Centricity

A more recent study by BCG and GRBN resulted in an Invest in Insights Handbook to help organisations report on the ROI of the insights function. Step 2: Another assessment tool than can help you to better understand your customer understanding in its wider sense, is our C3C Evaluator.

How does Customer Engagement predict Retention?

inSided

I am always quite sad when a customer is not renewing their contract. But of course—just like everyone here—we all want to renew the customer contracts we have under our belt. Customer Success

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

How Documented Procedures Can Make Your Customer Support More Effective

Kayako

Even if your team members have previous experience in customer support, letting them improvise their day-to-day work can be dangerous. Consider the case of former Engadget editor-in-chief Ryan Block who called customer retentions to cancel his contract with Comcast.

The 3 Customer Service Skills of Brilliant Support Teams

Kayako

This is a guest post by Lindsay Willott, founder of Customer Thermometer. It struck me that it would be a really useful way to train customer support people and help them understand what “good” or “great” customer service skills look like. Reduce customer effort everywhere.

The 3 Customer Service Skills of Brilliant Support Teams

Kayako

This is a guest post by Lindsay Willott, founder of Customer Thermometer. It struck me that it would be a really useful way to train customer support people and help them understand what “good” or “great” customer service skills look like. Reduce customer effort everywhere.

Top 10 Ways to Build a Customer-Centric Organization & Profitable Business

Pretium Solutions

Satisfied customers aren’t enough. To drive profitability you must generate customer loyalty and orient your entire organization around that mission. Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Focus on Generating Customer Loyalty.

Top 10 Ways to Build a Customer-Centric Organization & Profitable Business

Pretium Solutions

Satisfied customers aren’t enough. To drive profitability you must generate customer loyalty and orient your entire organization around that mission. Real customer loyalty is not a short-term proposition; rather, it is a long-term commitment to your products or services, company or brand. In order to create and build Loyal Promoters and improve customer retention , your company must be customer-centric. Focus on Generating Customer Loyalty.

Customer Service Trends 2018: Creating Effortless Customer-Centric Experiences

Kayako

At Kayako, we do our best to understand not just our customers’ needs, but their customers’ needs, as well. Customers hate putting in effort to get problems resolved. Becoming customer-centric will be the goal of most businesses this year.

Why Customer Service is Important to Businesses: Top 5 Reasons

ProProfs Chat

companies lose more than $62 billion due to poor customer service. Bad customer service has become a major business problem today. Instead of responding quickly to the promoted tweet of their customer, the airline giant took eight hours to reply. Improves Customer Retention Rate.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. At Netomi, we deeply care about improving the customer experience.

Top 50 Customer Service Leaders – Best Customer Experience Influencers

Storyminers

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. At Netomi, we deeply care about improving the customer experience.

Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

The Super-Heroes of Customer Experience are here! Customer Experience – The new focus of 2020! Customer Experience has become a top priority for businesses in 2020. Meet the Top 150 Global Customer Experience Thought Leaders and Influencers of 2020.