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The Psychology Behind Customer Retention and Loyalty

Experience Investigators by 360Connext

If a customer tries a new brand that fails to deliver on their needs—especially during the earliest interactions—they have little reason to support it. And this is about more than just customer service. That’s why the most successful companies prioritize customer retention and loyalty alongside acquisition.

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15 Customer Retention Strategies for Long-Term Customer Loyalty

Comm100

Your customer retention is super important to your bottom line—after all, customer loyalty is well-known for being more valuable than customer acquisition. With stakes this high, it’s essential that you build a solid customer retention plan that can lead to long-term customer loyalty.

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How Targeted Surveys Help Improve Your Customer Experience (CX)

InMoment XI

Are you focused on increasing customer retention by identifying customers who had a poor experience? Do you want to “grade” your outlets or employees on their ability to serve customers? Do you want to assess which specific customer-handling processes are and are not working? Principle #3: Ask the Right Questions.

Survey 556
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Reducing Customer Churn: Do You Need Prediction, Interpretation, or Both?

InMoment XI

Recently we went through this exercise with one of our clients and the black box model provided a great fit, however the only output it provided was relative importance of the variables. Want to learn more about how you can reduce employee and customer churn with your experience program efforts?

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How Customer Success and Marketing Can Work Together to Increase Customer Retention

ClientSuccess

Vendors have been asking customers to speak for them at conferences or on webinars for decades, so this one isn’t new. But taking a creative approach here – aka having a customer and CSM co-present on the value of support during an onboarding exercise – can take your events to the next level.

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The Science and Art of CX Goal Setting

InMoment XI

customer contact center call, product purchase experience, etc.), customer likelihood to recommend the brand, customer relationship satisfaction with the brand, or customer retention/repurchase behavior. transactional customer satisfaction) are relatively fast to show change whereas other measures (e.g.,

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6 Customer Retention Strategies that are Here to Stay

ClientSuccess

Increasing customer retention by 5% can increase profits by 25-95%. Around 89% of companies view customer experience as a key factor in driving customer loyalty and retention. Simply put, if you’re not retaining customers, you’re not moving forward, even if it may seem so. Shocker, right?