ChurnZero

SEPTEMBER 29, 2020

For the first time in nine years, HubSpot’s INBOUND conference was not able to hosted as an in-person experience for obvious reasons. Instead they created a new immersive online experience that took the course over two days (September 22 & 23, 2020). . Check out 2 mind-blowing stats about Customer Expectations!

Customer Success 59

Customer Success Conference Tips Metrics 59

ECXO

MARCH 24, 2024

1710668672319 AI in Customer Experience – should I stay, or should I go? One area where AI has already made a significant impact though is in customer experience. The concept of hyper-personalization, which involves creating a personalized experience for each customer, has become a reality, thanks to AI technologies.

Customer Experience 52

Customer Experience Social Media Analysis Loyalty 52

InMoment XI

APRIL 3, 2024

For as long as there has been business, there have been customers. And for as long as there have been customers, businesses have had to prioritize creating a positive customer experience. The customer experience—how buyers feel about their collective interactions with a brand—defines and motivates customer action.

Customer Expectations 260

Customer Expectations Meeting Customer Experience Touchpoint 260

Hallmark Business Connections

AUGUST 11, 2021

While avalanches of paid ads, promotional emails, and low-quality content saturate online experiences, one mailbox is less crowded – the one at the end of your driveway (or attached to your house or in your lobby). The differentiation power of mail delivered directly to your customers or prospects cannot be ignored.

Marketing 74

Marketing Social Media Omni-Channel Handbook 74

LoyaltyPlus

NOVEMBER 19, 2020

In the new COVID environment, people are trying out new suppliers, particularly those with a good online experience, thus retailers need to work hard to retain customers through personalisation. LoyaltyPlus is a leading independent customer relationship management company. Marketing plays a significant role.

Omni-Channel 52

Omni-Channel Retail Loyalty Social Media 52

Pointillist

JUNE 15, 2018

What’s better than acquiring one new customer? The answer isn’t acquiring two new customers. Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention?

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Beyond Philosophy

FEBRUARY 3, 2015

Helping your Customers make a decision is an important element in your Customer Experience design. All channels for your Customers make up your Customer Experience, including websites. What about Call to Action in the Retail Experience? The Consequence of Choice.

CEM 60

CEM Retail Consulting Conference 60

Beyond Philosophy

JUNE 11, 2015

just how jaded and seeking for social interaction have customers become, in their relationships with vendors and their loyalty and engagement programs, that experiences need to always be fun and inclusive? This trend works well for building more strategic, bonded relationships with customers. Michael Lowenstein, Ph.D.,

Gamification 60

Gamification Loyalty Programs Loyalty Consumers 60

Responsetek

MAY 8, 2018

Customer Experience Management (CEM) is a methodology of measuring business performance based on the voice of the customer at all touch points in order to drive continuous customer-focused improvements. Some considerations: What is our primary goal as we measure and strive to improve the overall customer experience?

CEM 40

CEM Strategy Insurance Abandon Rate 40

SurveySensum

MAY 18, 2023

Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. By gathering customer feedback, businesses can get valuable insights into what’s working and what’s not. Retail surveys are used to gather customer feedback about their shopping experiences.

Retail 52

Retail Survey Feedback Net Promoter Score 52

LiveChat

DECEMBER 6, 2017

A customer journey map is a way to graphically present the whole experience of your customer when he interacts with your business. The purpose of the customer journey map is to identify: key interactions of your customer with your business. Understand your customers better. Are they looking for a solution?

Customer Journeys 44

Customer Journeys Touchpoint Social Media Infographics 44