What does customer relationship *really* mean to you?

Vision Critical

Most companies know what their customers buy, when they purchase and where. But few truly understand why those customers buy—why customers choose to have a relationship with companies to begin with. The Oxford dictionary offers two notable definitions of relationships : 1.

Managing Customer Relationships, One at a Time


This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research.

Managing Customer Relationships, One at a Time


This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research.

Managing Customer Relationships, One at a Time


This post was co-written by Randy Brandt, senior vice president of customer experience, and Lorenzo Introna, vice president of product development at Maritz Research.

Customer Relationships and Moments That Matter

CX Journey

Image courtesy of Corporate Traveller Are you challenged at developing lasting relationships with your customers? I was recently sent a copy of KPMG Nunwood's report titled B2B Customer Experience: Winning the Moments That Matter. B2B customer experience

Begin Cultivating the Long-Term Customer Relationship

Customer Bliss

Customers are assets to be cared for and nurtured. Knowing the value of a long-term customer guides the company’s decisions on how they welcome new customers and continue to develop existing customer relationships.

Meditation on Customer Relationships & Experiences

Maz Iqbal

One might think by now that we would have figured out what makes for great customer relationships & experiences. Here’s what comes up for me: One does not create/build, nor manage customer relationships That’s … Continue reading "Meditation on Customer Relationships & Experiences". CRM Customer Experience Customer Loyalty customer experience customer loyalty customer relationships

Refreshing Thoughts on Social Customer Relationship Management

Win the Customer

Customer relationship management systems are now merging with social media capabilities enabling organizations to build stronger relationship with customers. Ideaforce and Igloo’s Customer Community are examples.

B2B Customer Success and Customer Relationship Management


Customer Relationship Management (CRM) can have many different definitions, and can sometimes cause confusion. Does CRM include correspondence before a company becomes a customer, such as sales and marketing? Should CRM extend to all areas of a business, including internal IT teams who don’t interact with customers? Customer Relationship Management. Let's examine why B2B customer success and CRM are so important.

3 ways of calculating the ROI of customer relationship intelligence

Vision Critical

Calculating the ROI of ongoing customer engagement is easier than you think. The key is to follow practical frameworks that tie the insight you get from customer relationships to measurable business results. Research Marketing Business Strategy Innovation Customer Experience RO

ROI 158

21 Customer Relationship Quotes that Will Warm Your Heart

The Upsell

A good relationship is a good relationship. Especially in the customer relationship. The post 21 Customer Relationship Quotes that Will Warm Your Heart appeared first on The Upsell.

Customer Relationship Management System Features: What a CRM Includes and What It Doesn’t


We’re living in the age of the recurring revenue business, and in this increasingly digital economy, enterprises succeed by nurturing customer relationships over the entire lifecycle. Do it right and customers will stay with you for years. Keeping customers happy starts with obsessively gathering insights on your clients from data. With this much information and so many customers, you need software that will inform you when a customer experiences a relevant event.

What Makes Up An Effective Customer Relationship Management System [Infographic]

transcosmos Information Systems

Customer service is one of the pillars of success for many businesses. Companies cannot expect to achieve optimal growth and increase their revenue if they do not have a solid customer service support in place that allows them to maximise their interactions with customers.

Grow Customer Relationships: Strategies for Long-Term Success


The new customer-centered economy marks a fundamental change in the business/customer relationship. It’s no longer wise for businesses to focus the majority of their efforts on seeking new customers. After all, recurring revenue business models revolve around customer subscriptions that must be paid for or renewed monthly or annually. But they aren’t a guarantee of revenue; customers can cancel at any time. Nurture Every Customer Equally.

7 Social Customer Relationship Management Tips for any Business


Customer Focus Social Selling Customer Relationship Management Customer ServiceThe world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants.

Mobile Customer Relationship Management: Mobile is the New CRM

Natalie Petouhof

There is a mobile customer relationship management company that is scaling fast. Grant’s experience working with Enterprise and Mobile industries will help solidify Helpshift’s customer base and triumphs in the market. Kevin Grant was quoted saying “ Helpshift’s approach to mobile CRM is truly revolutionizing the customer service industry. Helpshift’s SDK allows companies of any size to have a direct in-app conversation with their customers.

Enhancing Customer Relationships in the Moment


I recently had the opportunity to contribute a guest viewpoint to Chain Store Age on the topic of customer experience and more importantly: How to enhance customer relationships in the moment, at the critical time that it matter most.

Customer Journeys: The Key to Customer Relationship Building


One of the buzzy topics at VentureBeat’s GrowthBeat conference in San Francisco last month was figuring out how to integrate all of a company’s different views of a customer. Even though understanding customer journeys is incredibly complicated, it cannot be ignored.

7 Social Customer Relationship Management Tips for Any Business


Customer Focus Social Selling Customer Relationship Management Customer ServiceThe world is seeing rapid change triggered by the fast advancements in technology which also transform passive consumers into active participants.

How to Build and Maintain Digital Customer Relationships

Provide Support

How to Build and Maintain Digital Customer Relationships. Have a convenient contact form in place so that your customers may leave a feedback or point out to some discrepancies. Some companies lead the way and set the bar of customer expectation very high.

3 Customer Relationship Management Tips From a CX Book Report

Smarter CX

a customer experience podcast series, hosts and CX experts Joey Coleman and Dan Gingiss share best practices for creating a solid CX strategy. “Customer experience is shaped by so much more than what happens after the credit card is swiped,” Blake explained.

How Service Management Software Benefits Your Company’s Growth


The Right Field Service Management Solution Yields Long-Term, Recurring ROI. To achieve it, you have to boost customer retention , attract new customers, and/or offer new products and services. Personalizing service delivery through greater digital engagement with customers.

4 Ways Improving Customer Relationships Can Help Build Your Brand

Win the Customer

Today, brands can use social media to strengthen brand awareness, create customer loyalty, and build lasting relationships with customers. Customer loyalty is becoming more and more elusive, especially in our contemporary world.

Stop Building Barriers to Customer Relationships

customer sure

Takeaway: Innovative Apple accessory vendor, StudioProper, believes you should add opportunities to ‘meet’ customers, be it by email, phone or otherwise. How specific are your customers’ requirements? And ultimately the best experience for customers.

Powerful Customer Relationship Management: Episode 15 of Experience This!

Smarter CX

– a new customer experience podcast series – is now available. Episode 15 summary: Successful customer relationship management means not being afraid to publicly admit your mistakes. Experts Customer Experience Experience This!

Six Ways to Improve Your Customer Relationships

CSM Magazine

The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers. Reduce Customer Effort.

Allbirds Co-Founder Dishes on Direct Customer Relationships

Think Customers

The direct-to-consumer (D2C) model for manufacturers grew rapidly in 2018, with brands like Quip, Dollar Shave Club, and Warby Parker providing easy ways for consumers to purchase online and manage a close relationship with the brands they use.

Why Should You Automate Your Customer Relationship Process

Win the Customer

An effective CRM system can help a business maximize the value of their customers through improving every aspect of the customer relationship. Sales , marketing and customer service departments sometimes are in competition with each other for resources and results.

CSM from the Trenches: Mentors – Jorie Basque, Customer Relationship Manager, InGenius


This series, now a community for frontline Customer Success Managers (CSMs), discusses trends, best practices, and advice that can help the frontline. From : Jorie Basque , Customer Relationship Manager. What is one customer success principle you try to live by?

6 Building Blocks of Long-Lasting Customer Relationships


Throughout their customer journey, there’ll be a number of touchpoints and you’ll most likely be dealing with different stakeholders throughout the way. Frequent support and communication will be key, and the basis for building healthy relationships with stakeholders.

Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last


Businesses are rapidly adopting these new channels to interact with their customers, but they all have one major characteristic: a delay between when a question or a statement is posted and the response. Connect to your customers in real time with a personal touch.

Customer Relationships: When They Start Right, They Stay Right


Managers intuitively recognize new customer relationships should start on a positive note. Creating a beneficial customer experience, especially at the very beginning, pays dividends. What happens up front tends to set the stage for the entire relationship.

Customer Service For The Insurance Industry — The Key To Maintaining Long-Term Customer Relationships

Magellan Solutions

This is especially true for the insurance industry that relies greatly on their customer base. To keep the business going, companies from this sector should do their best to attract many customers and retain the existing ones. Securing the future of customers.

The Value of Customer Relationship Management: An Interview With Dawn Mergenthaler

Heart of the Customer

She works closely with customer experience (CX) professionals to understand the insights gained that can be leveraged for CRM. She’s well-known for partnering cross-functionally to improve the customer’s communication experience across an organization, ultimately working to improve […].

Return on Customer Relationships

Brad Cleveland

Call Center Contact Center Customer Relationships Customer Service Videos Brad Cleveland Call Center Management On Fast Forward customer relationships strategy support center

3 Ways to Tell if Your Customer Relationship is All About You

Beyond Philosophy

Sometimes we have a relationship we think is good, but it really isn’t. It’s true in friendships, marriages, and yes, even business relationships. There are some signs that your Customer relationship is all about you, or one-sided, and they are easier to spot than you think. Many of the things that make personal relationships fail make your relationship with Customers one-sided. Is this a relationship or an indentured servitude?

How social awareness can improve customer relationship management

Service Untitled

Businesses grow as more customers come aboard, and that constant search for new clients is the life jacket for success. Of course building relationships with new customers are paramount; the hard part is taking the leads and transforming them into customers.