Six Ways to Improve Your Customer Relationships

CSM Magazine

The benefits of strong customer relationships are many. Repeat sales, sustainability and growth as well as lower customer acquisition costs are among the reasons why it is important to forge strong bonds with your customers. Reduce Customer Effort.

Customer Voice Management: Enabling Heroic Customer Relationships from the First Contact to the Last


This article was originally written by Bill Hoppin, EVP of Sales, Marketing and Alliances at TalkIQ for Opentalk Magazine. For businesses, the delay associated with these communication channels carries the risk of simply contacting your customers without really connecting with them.

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At A Fork In the Road: As a Customer Relationship Driver, Where Is Branch Banking Headed?

Beyond Philosophy

Are they technology centers, with increased reliance on self-service devices, speed, and with minimal customer interface? Are they central, and primary, points of contact and interaction, where well-trained branch staff can build relationships and long-term value? The largest banks appear to be all about building branch relationships through technology. Branches allow for direct contact with individuals and businesses important for the sales of financial services.

National Customer Service Week Blog: Twenty Five Ways to Show Your Loyalty to Your Customers

Wired and Dangerous

Greetings, Welcome to this special blog marking National Customer Service Week – October 3 – 7. We hope you are delivering special care and appreciation to your customers this week but also every other week. Most customer relationships don’t end in conflict.

Engage, build & maintain customer relationships with a 360 degree view of your customer and your business


The Gap – Who is my customer? Today, a key business challenge is to manage customer relationships effectively by understanding customers and their habits. To engage customers and leverage data for improved and targeted marketing campaigns is always a challenge. CRM solutions are not just a nice-to-have, but a necessity in a world where customer retention is of prime importance. Gain crucial customer insight – get the unfair advantage.

Amazing Business Radio: Jeffrey Shaw


How Speaking Your Customer’s Lingo Makes You Irresistible. What if you could speak your ideal customer’s language? . . ? <span Decide who you want your customers to be, and then build a brand around them. How can I make my customers feel unique?

The Rise of the Customer Insight Business

CSM Magazine

Being customer led makes for better businesses. While digital advances mean that the customer’s world is being inexorably re-imagined, the customer needs to be kept close. Customer closeness doesn’t happen accidentally. Does more data equal better relationships?

Customer Experience Influencers You Must Follow – Part 2

Customer Guru

Continuing with our list (in alphabetical order) of customer experience (CX) influencers (experts, consultants, and authors), we are sharing a few names of leaders leaders that every CX enthusiast must follow and take inspiration from. John is an “Ex-Disney Guy” and Customer Experience Coach.

The Beginner’s Guide to User-Generated Content


In a marketing sense, though, user-generated content refers to original content created and made publicly available by individuals outside your organization or brand: your customers, your fans, your online reviewers, your brand advocates, and even your online critics and detractors.

Inbound and Outbound Converge in the New Contact Center


I found this article in CRM magazine, Inbound and Outbound Converge in the New Contact Center , to be an interesting one because it discusses some of the changes in our industry that are being made possible by process and technology, but with an eye to improving the customer experience. In the past, “outbound” contact centers were a four-letter word to many customers and staff as the focus was almost exclusively on sales and collections calls.

5 Habits of Highly Customer Focused Companies

CSM Magazine

In the quest to improve the customer experience and customer loyalty, it is helpful to consider the ‘cultural habits’ of successful service organizations, such as: Disney, Apple, Southwest Airlines, Wegmans, Nordstrom, and Amazon.

5 Powerful Videos That Spotlight Customer Advocacy


Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. But how, exactly, should your company take advantage of that privileged relationship?

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Everything You Need to Know About Modern Customer Experience 2018 Amsterdam, Frankfurt, London, and Stockholm

Smarter CX

Below we will highlight everything you need to know about the featured sessions and speakers showcased at Modern Customer Experience 2018 in Amsterdam, Frankfurt, London, and Stockholm. “Tomorrow’s Customer Experience, Today” : Shashi Seth, Senior Vice President, Oracle.

Loyalty Strategy 2020: Step Changes to a Collaborative Future

Currency Alliance

Much of the bad has derived from a lack of belief or understanding from CEOs, who constrain budgets, and prop up short-term earnings with value that ought to flow to customers. More customers will want to earn more loyalty currencies – which is potentially fantastic for all brands.

The A-List: Customer Success


Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Director of Customer Success - Proven. The Customer Success Newsletter. Customer Success Expert - Glide Consulting. VP of Customer Success - Bluecore.

Consumer banking: money can’t buy loyalty

Currency Alliance

A 2018 Collinson study reported that 66% of financial services professionals say their bank “does not understand why customers are loyal or have a strategy to strengthen customer relationships”[i]. Bribing customers is easy and, as with most easy initiatives, not very profitable.

How the Building Blocks of Customer Engagement and Minecraft Relate

Tricia Morris

This evolution, from corporate to customer control of relationships, is known as customer engagement – and without it, your business will become vulnerable to competitors, disruptors, and yes, even those pesky Creepers. So what can Minecraft teach us about customer engagement?

46 Customer Experience Pros Share the Biggest Mistakes Companies Make in Evaluating and Purchasing Customer Experience Software


Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. Meet Our Panel of Customer Experience and Customer Service Leaders: Nicholas J.

How to Create Successful Customer Service Stories: 9 Inspirations to do it Right

ProProfs Chat

Do you know that 52% of consumers make an additional purchase from a company after a positive customer service experience? Trust me, they all come looking for a good customer service experience, which at times, many brands fail to offer. Bad Customer Service Stories.

An Agency’s Hypothesis-Driven Web Design and Development Philosophy

It seems like you customize everything for the client. To deliver on that, every process needs to begin with some customer and audience intimacy. 90% of them are current customers. It's not worth ruining trust or hurting a relationship. On Maintaining Client Relationships.

Five Guiding Principals for Service Transformation Within Product focused Businesses

Middlesex Consulting

Generally engineering companies have large groups of technical specialists who are good at delivering ‘answers’ to customer problems or commercial people who are good at looking after the needs of the customer and building relationships. To be successful, these businesses need people that can bridge these two mind-sets at the customer touch points. Building this capability can drive revenue and improve margins through improved customer perception.

CX Lessons from 2016: 31 Customer Experience Pros Share Their Plans for 2017


In 2016, the customer experience became the focal point of marketing, acquisition, onboarding, UX design, and many other core business functions. Meet Our Panel of Customer Experience Pros: Daisy Jing. We make it a priority to respond to our customers as quickly as possible.

The Definitive Guide to Chat Bot Strategy


If you’ve spent any time on the web reading the latest insights on customer service and marketing, you’ve likely heard a lot of chatter about chat bots. What’s more, failing to get it right has detrimental effects on the customer experience. Other custom requirements.

Service Untitled» Blog Archive » Interview with Doria Camaraza.

Service Untitled

Service Untitled The blog about customer service and the customer service experience. This was an interview I was excited a lot about because I’ve written about American Express a number of times and in pretty much any customer satisfaction or customer service ranking, American Express makes the list. I started as a publisher for Departures Magazine. Question: Is the Fort Lauderdale call center the main American Express customer service center?

Inside Customer Success: Uberflip


Amity sat down with Sam Brennand , VP, Customer Success at Uberflip, to discuss Uberflip's company-wide culture of Customer Success, the growth and segmentation of his team, and the ways in which they consistently create value for their customers.