article thumbnail

Gratitude – Important for Independence Day and A True Measure of your Service Warmth*

Wired and Dangerous

It’s simply focusing on what’s important to customers, not boxing them into absurd boundaries, carefully managing the details to keep the experience simple, and letting them know they are valued. Service warmth comes from a strong demonstration of gratitude to customers. Thanks for following our blog!

article thumbnail

Top 3 Ways to Turn Customer Feedback into Customer Advocacy

AskNicely

Lifetime Customer Value. The lifetime customer value can be measured and calculated. It’s the monetary value of a customer over the duration of their relationship with your company. Customer Advocacy Lowers Churn. Then give the customer a chance to leave a comment.

Feedback 150
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Measuring ROI of Customer Centricity-Changes in Customer Value

CCO Council

In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI. What is the cost of each call into the call center?

article thumbnail

The User Adoption Metrics That Matter for Your Customer Success Team

Totango

The adoption phase is your opportunity to nurture your customer relationship and establish a recurring revenue cycle driven by a commitment to customer growth. As a manager, your focus in the adoption phase should be on using the customer success platform to monitor three key questions: Is the customer using the product?

Metrics 83
article thumbnail

6 Customer Onboarding Strategies Your Success Team Must Implement

Totango

Offer plenty of accessible support in case customers have questions. It’s the honeymoon period, and depending on how well it goes, you just might sow the seeds for lasting customer relationships. Best of all, a good onboarding strategy lowers the likelihood that new customers will churn. 5: Measure Your Results.

article thumbnail

Customer Success and Upsells: How to Make the Most of Opportunities

Totango

Continually monitor customer health. Proactively engage customers with personalized campaigns. Such careful attention to the customer and a positive customer relationship will make this process simple and natural. Whoever said happiness can’t be measured didn’t have the right customer success platform.

article thumbnail

How to Create Customer Journey Maps That Work

CSM Magazine

To help you maximize the value and effectiveness customer journey maps, here is a clear structure you can apply to customer journey mapping. The Customer Life Cycle. A natural collection of Customer Journeys over the life of the customer relationship. The Customer Journey.