LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Kustomer

JUNE 9, 2021

Can your support team give the customer a gift without having to escalate to a manager? How can you empower your support team to go above and beyond while they are in active communication with an unhappy customer? For example, The Ritz-Carlton is known for its high-end customer service.

Tourism 96

Tourism eBook Exceptional Customer Service Guest Experience 96

ShepHyken

OCTOBER 31, 2017

If you have customers (and I know you do), this this is a powerful must-listen-to episode of Amazing Business Radio! Top Takeaways: In addition to amazing information about mystery shopping and managing customer complaints, Josh Liebman shares his LTAST formula for managing service failure: L – Listen: Understand and process the complaint.

Tourism 104

Tourism Entertainment Guest Experience Hospitality 104