LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

SurveySparrow

JUNE 28, 2023

Example: Delta Airlines has a robust customer feedback system in place. They promptly respond to customer complaints and feedback, taking immediate action to rectify any issues. Hence, this proactive approach strengthens customer relationships and loyalty.

Customer Experience 52

Customer Experience Customer Journeys Net Promoter Score Customer Centricity 52

Kustomer

JUNE 9, 2021

One of the many reasons they are known for their impeccable service is because they have empowered every employee to provide additional touches to make their guests’ experience exceptional. The tourism and hospitality company has been able to create a loyal fan base.

Tourism 96

Tourism eBook Exceptional Customer Service Guest Experience 96

ShepHyken

OCTOBER 31, 2017

With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.

Tourism 105

Tourism Entertainment Guest Experience Hospitality 105

ShepHyken

SEPTEMBER 24, 2018

Tom Reilly Training) Hilton is known for their award-winning guest experience. Everything from IoT (Internet of Things) to 3-D printing to AR and VR… the future is quickly approaching with much to look forward to. How to Add Unexpected Value by Paul Reilly. The employees are well trained and empowered to act.

Customer Service 86

Customer Service Contact Center B2B Guest Experience 86

ENGAGE.cx

SEPTEMBER 23, 2015

The solution is to create an empowered ecosystem, tailored for the hospitality industry, that governs the entire customer experience — from booking, to arrival, to time spent at your destination (both on the property and off), to departure. A customer-experience driven B2C CRM like ENGAGE.cx for free today.

Guest Experience 40

Guest Experience Hospitality Hotels CRM 40

delighted

JANUARY 28, 2020

Here are some general guidelines for establishing how often to send an NPS survey based on your business: Quarterly NPS surveys are best suited for companies that have established customer bases and stable customer relationships, like a subscription service.

NPS 44

NPS Survey Ecommerce Hotels 44

CSM Magazine

SEPTEMBER 28, 2016

A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. People are never hired; they’re “cast for a role.” Few company executives can say the same.

Customer Focused 40

Customer Focused Company Airlines Culture 40

North Highland

SEPTEMBER 16, 2019

The timeshare industry needs to reconsider its value proposition, customer relationship management (CRM) infrastructure, and data strategy to inform a better acquisition process. Customer experience is priority number one.

Travel 45

Travel ROI CRM Entertainment 45

ShepHyken

OCTOBER 3, 2016

He’s constantly trying new ideas and pushing the envelope to achieve better experiences for both his employees and guests. Now he turns to wearable technology (the Apple Watch) to take the guest experience to the next level. 15 Reasons Your Customers Don’t Like You (Infographic) by Mary Shulzhenko.

Airlines 123

Airlines Customer Service Infographics Customer Retention 123