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Helping Companies Build Stronger Customer Relationships

Team Support

Managing customer relationships, on the other hand, has been incredibly challenging. Built for remote working, the company’s solution has enabled the concept of support teams in different time zones around the world, as well as global customers with unique needs, holidays, and SLAs. “We

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The A-List: Customer Success

Amity

Frequently updated and always on point, the A-List is a snapshot of what's happening in the world of Customer Success. Director of Customer Success - Proven. Alex curates the Customer Success Newsletter which is a weekly curated collection of 4 helpful articles from around the Customer Success community.

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Aligning Workflows with the Customer Journey

CSM Magazine

Start by understanding every interaction your business has with the customer at every point of their customer journey. Aligning workflows with CX helps businesses build better relationships with customers and in turn increase sales and revenue. Customer Service (CS). Customer Success.

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Customer Experience Influencers You Must Follow – Part 2

Customer Guru

She is a renowned expert on customer relationship management (CRM), customer service strategies, and ROI. Lincoln is a Customer Success Consultant, keynote speaker and co-author of the book “Customer Success: How Innovative Companies Are Reducing Churn and Growing Recurring Revenue”.

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5 Powerful Videos That Spotlight Customer Advocacy

Amity

Achieving Customer Success can be a long and hazardous road, but there’s no reward like knowing that you’ve fostered a new advocate for your company. Advocates are customers who are so confident in the value of your service that they will go to great lengths to let everyone know that you’re worth every penny.

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Create a positive customer-centric culture amidst the support team. Create better customer loyalty programs. Improve your existing customer success strategies. Identify loop-holes that may hamper customer experience. Increase customer satisfaction score. Books on Improving Customer Success.

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Top 5 Customer Service & CX Articles for the Week of May 8, 2023

ShepHyken

Anytime you can create an accurate, personalized experience, whether it’s fueled by AI or any other way you track a customer’s history (purchase and behaviors), you are deepening the relationship and, as the title of this article suggests, transforming the customer experience. Here are my top five picks from last week.