ShepHyken

NOVEMBER 9, 2023

Team members need to be shown what is expected of them and how they can do it – they deserve a fair shot at excelling in their roles. Without customer service training, you would be sending them in blind. Help resolve more complicated issues.

Customer Service 55

Customer Service Management Exercises Leadership 55

ShepHyken

SEPTEMBER 19, 2016

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. TCFCR) Here are my ten tips for making customers feel welcome. favorite is the first one, which is to “Give customers hope.”

Customer Service 0

Customer Service Chatbots Culture Tips 0

Comm100

OCTOBER 8, 2016

For this reason, we’ve compiled a list of 15 customer retention strategies that can ease your pain and help you develop reliable, long-term customer loyalty. Relationship Marketing Strategies. consumers switch service providers due to poor service. Use a multi-channel approach. 52% of U.S.

Customer Retention 151

Customer Retention Loyalty Strategy Loyalty Programs 151

ShepHyken

JUNE 4, 2018

Stop Trying to ‘Delight’ Customers, Says CX Expert Paul Greenberg by Noreen Seebacher. CustomerThink) Known in customer relationship management (CRM) circles as the “Godfather of CRM,” Greenberg suggests businesses are better off consistently meeting their customer’s expectations. Follow on Twitter: @Hyken.

Customer Service 75

Customer Service Airlines CRM Social Media 75

ShepHyken

AUGUST 20, 2018

Domino’s Pizza Serves Up Innovations In Customer Experience (CX) To Drive Business Growth b y Brian Solis. Forbes) Businesses must now understand customer expectations as they continue to rise as a function of customer relationships with technology. Follow on Twitter: @Hyken.

Customer Service 69

Customer Service B2B B2C Innovation 69

ShepHyken

FEBRUARY 5, 2021

The best way to handle negative customer feedback is to prevent these situations from arising in the first place. Communication is one of the most effective ways to prevent negative customer relationships from forming.

Tips 97

Tips Customer Experience B2B Travel 97

ShepHyken

JANUARY 24, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Hotels 98

Hotels Conference Meeting Fashion 98

ShepHyken

MARCH 5, 2018

Here are six of them, and they include one of the hottest strategies today (even though it’s been around for a long time), and that is “convenience.”. Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. Follow on Twitter: @Hyken.

Customer Service 81

Customer Service Loyalty Programs Contact Center Chatbots 81

ShepHyken

APRIL 5, 2017

Shep Hyken is a customer service expert, keynote speaker and New York Times bestselling business author. For information on The Customer Focus™ customer service training programs go to www.thecustomerfocus.com. The post Don’t Put the Onus on the Customer appeared first on Shep Hyken.

Customer Service Training 88

Customer Service Training Customers Survey Customer Service 88

ShepHyken

APRIL 23, 2018

Shep Hyken is a customer service expert, professional speaker and New York Times bestselling business author. For information on The Customer Focus customer service training programs go to www.TheCustomerFocus.com. Follow on Twitter: @Hyken.

Customer Service 79

Customer Service Employee Engagement Study Conference 79

ShepHyken

JULY 24, 2023

So, it is surprising that retailers are starting to “dissuade returns” and put customer loyalty at risk. Are You Telling Your Customers The Whole Truth? by Chip Bell (Forbes) No relationship is likely to be perfect all the time. A healthy customer relationship, like a healthy marriage, is marked by candor and welcomed critique.

Customer Service 12

Customer Service Effort Score Retail B2B 12

ShepHyken

APRIL 25, 2018

Shep Hyken is a customer service and experience expert, award-winning keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go t o www.thecustomerfocus.com. The post What Does Perfect Service Recovery Look Like?

Customer Confidence 62

Customer Confidence Customer Service Training Course Customer Service 62

ShepHyken

JANUARY 10, 2018

Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author. For information on The Customer Focus customer service training programs, go to www.thecustomerfocus.com. For information, contact 314-692-2200 or www.hyken.com. Follow on Twitter: @Hyken.

Customer Service Training 46

Customer Service Training Tips Customer Service Customer Experience 46

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. She is a long time speaker and training partner to many Fortune 500 companies across the nation. Kate Leggett.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

Kate was named to Huffington Posts’ Top 100 Customer Service Pros, to Simplr’s list of top customer experience superstars in 2018, and to ICMI’s Top 50 Customer Experience Thought Leaders of 2017. She is a long time speaker and training partner to many Fortune 500 companies across the nation. Kate Leggett.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

SurveySparrow

OCTOBER 1, 2023

Low Touch : Low touch services cater to a broader audience, offering standardized services that can accommodate a larger customer base. How to Create High Touch Customer Service Creating a high touch customer service strategy involves a thoughtful approach aimed at fostering personalized, meaningful interactions.

Customer Experience 52

Customer Experience Customer Service Self Service Chatbots 52