The Power of Listening: Mastering Voice of the Customer Surveys
InMoment XI
JUNE 27, 2023
That’s why mastering the art of the voice of the customer survey can be a game-changer for any business seeking to better understand its customers. At its core, a voice of the customer (VoC) surveys captures customers’ expectations, preferences, and aversions toward products, services, or your company in general.
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