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How to create a corporate knowledge base?

ViiBE Blog

So how does a company preserve its employee knowledge in the long term? One solution is creating a corporate knowledge base. Knowledge bases can be used to help customers self-service information or for employees to access information. How do you structure a knowledge base?

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5 Support Tools to Improve Customer Experience

GetFeedback

A ticketing system not only allows customers to submit their requests but provides a workflow so that your team can manage these questions in a timely manner. The best solutions will integrate with your customer relationship management (CRM) system. Live chat customer support. A self-service knowledge base.

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Delivering Excellence: Inbound Support Services Best Practices

Magellan Solutions

Have a Centralized Knowledge Base Inbound customer support service relies on a consolidated knowledge base as its foundation. It ensures that your customer service team has quick access to accurate data. It allows them to offer reliable and consistent customer service.

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Small Business Guide to Live Chat in 2021

Comm100

Live chat is typically used by sales, marketing, and customer support. The best live chat software will be able to integrate with the company’s customer relationship management (CRM) system so the live chat agent can easily access the visitor’s details, helping them to provide more personalized service. Get Comm100 Free.

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Retain Your Best Agents: Effective Strategies to Maximize Agent Retention in the Contact Center

CSM Magazine

Provide agents with access to necessary technology and tools , including a comprehensive knowledge base, customer relationship management system, and monitoring and analytics software. Also, provide agents with timely assistance and support for any challenges or issues they may face on the job.

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Top 10 Cyber Monday SaaS Deals in 2023

SurveySparrow

is your all-in-one sales and marketing platform, granting wishes for lead generation, email outreach, and customer relationship management. CRM Integration : Centralize and manage customer information seamlessly. BoldDesk Source: bolddesk.com BoldDesk is your customer support superhero. Source: snov.io

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8 Customer Experience Tools for IT Companies

CSM Magazine

Freshdesk has all of the features you need to provide great customer service, including live chat, email integration, knowledge base/FAQs management, issue tracking, social media integration and detailed reports. Zendesk (customer support software). Salesforce (customer relationship management software).

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