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Hospitality loyalty: 3 predictions that will change the industry

Currency Alliance

Here are three predictions of how loyalty programs must evolve in hospitality. Furthermore, AI-enabled management systems will be used in back-office functions, such as customer services and customer-acquisition channels. How hotels can prepare: shift budget from ‘human’ costs to reward value for customers.

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SevenRooms Selected as a Marriott International Preferred Restaurant Technology Provider

CSM Magazine

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. About SevenRooms SevenRooms is a guest experience and retention platform that helps hospitality operators create exceptional experiences that drive revenue and repeat business.

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Lessons from the Pandemic to Improve Your Customer Experience Now

Bill Quiseng

Within the hospitality industry, we considered everything from hand sanitizers to Plexiglas shields, from floor and door decals to HVAC filters, reallocating the funds to cover the costs. Does each role in your business enhance the customer experience or can it be modified to give customers a better one? Assess every position.

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What You Need to Know About Contact Center AI

InMoment XI

Telecommunications Interactive Voice Response (IVR) Systems: Telecommunications companies utilize AI-driven IVR systems to efficiently route customer calls. These systems understand natural language and can guide customers through troubleshooting processes or direct them to the appropriate department for support.

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Slippery Customer Service Issues Put Companies on Thin Ice

Experience Investigators by 360Connext

Those who work inside the company rarely take the time to truly understand what customers go through to fix a real problem. They think they know, because the codes used by customer service reps and customer relationship management software seem to be working just fine. But there’s a way to solve this.

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BigChange Drives 6-Fold Growth at Fit-Out Specialist FSE UK

CSM Magazine

Commercial and domestic fit-out company, FSE UK is reporting a six-fold expansion since implementing a cloud-based job management system and mobile app from BigChange. New jobs are recorded on the central management systems before being allocated to an appropriate engineer. “‘where are you? “‘where are you?

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SaaS Customer Experience Starts in the C-Suite

Experience Investigators by 360Connext

Companies like Cisco, Novartis, and Estee Lauder, and associations like American Hospital Association, Global Workspace Association, and the Professional Beauty Association are using DoubleDutch at meetings and conferences worldwide. In 2014, Annie was recognized as being one of the 50 most influential CMOs in social media.