InMoment XI

JANUARY 17, 2024

In the dynamic world of hospitality, the ability to manage and enhance the guest experience often spells the difference between those who win and those who get left behind. What is Guest Experience? A positive guest experience involves going beyond basic customer service. More on this later.)

Guest Experience 260

Guest Experience Trends Hospitality Customer Journeys 260

CSM Magazine

MAY 18, 2023

The global technology platform will power personalised guest experiences to increase revenue while providing deeper guest insights for the global hospitality company. SevenRooms is a data-driven guest experience and retention platform focused 100% on building operator-focused tools.

Technology 52

Technology Hotels Guest Experience Hospitality 52

InMoment XI

JANUARY 16, 2024

Hospitality Virtual Concierge Services : Hotels and travel agencies employ virtual concierge services powered by AI to provide guests with information about amenities, local attractions, and hotel services. These virtual concierges enhance the overall guest experience.

Contact Center 260

Contact Center Virtual Agent e-support Chatbots 260

LoyaltyPlus

JUNE 12, 2022

There are opportunities to be had by implementing a loyalty programme to establish a direct relationship with guests. Using information about people’s interactions and preferences, accommodation purchases and amenity rewards can significantly enhance the overall guest experience and result in return visits.

Hotels 52

Hotels Self Service Tourism Guest Experience 52

Opinionator

MARCH 10, 2021

Customer input is at the location, using a pen and paper to fill in the card, which is then placed in a box, mailed or just handed to staff. Business owners use the data to improve the guest experience. What Does a Customer Comment Card Look Like? A typical example is below: Note that the design or template is critical.

Feedback 87

Feedback Guest Experience Hospitality Customers 87

CSM Magazine

SEPTEMBER 28, 2016

A strong Disney principle is that cast members should treat each other as they would a guest. The Disney formula for success is: “A quality guest experience + a quality cast experience + quality business practices = the future.”. People are never hired; they’re “cast for a role.” Few company executives can say the same.

Customer Focused 40

Customer Focused Company Airlines Culture 40

North Highland

SEPTEMBER 16, 2019

Today, however, things are rapidly changing, largely due to younger generations’ expectations around product, customer experience, and relationship management. The traditional timeshare market is aging, and younger consumers expect a personalized experience from all travel and leisure brands.

Travel 45

Travel ROI CRM Entertainment 45