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Streamline the Customer Journey for a Better Mobile-First Customer Experience

UJET

Amid all this chaos, companies need to consider which tools to add to the customer experience stack to help better serve the customer journey. So, let’s step back for a minute to consider a better way forward: Streamlining the customer journey for a better customer experience.

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CCaaS Trends: The Evolution of Cloud Contact Centres

Lumoa

Source: Gartner These developments are in keeping with Gartner’s Hype Cycle for Customer Service and Support Technologies , which identified five solutions that would take customer experience in the future.

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The Assets of a Chatbot for your Customer Journey

Inbenta

Why transform your customer journey? The customer journey refers to the entire path a prospect follows when interacting with you. Another definition of the customer journey could be the succession of stages from the moment a prospect identifies a need, up to the moment he becomes a customer of yours.

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Create powerful self-service experiences with Amazon Lex on Talkdesk CX Cloud contact center

AWS Machine Learning

WaFd has pioneered an omnichannel banking experience that combines the advanced conversational AI capabilities of Amazon Lex voice and chat bots with Talkdesk Financial Services Experience Cloud for Banking. Amazon Lex delivers fast responses to customers’ most common questions and seamlessly hands over complex cases to a human agent.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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Redefining your CX strategy: The COVID-19 Effect

Interactions

The debate about multi-channel, cross-channel, and omnichannel is that of the past. This pandemic is pushing brands to think about customer service beyond the channel. Are you ready for AI or Virtual Agents? Are you ready to forgo the ‘novelty’ customer care channels and focus on your main channel of customer contact?

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How to Improve Contact Center Optimization with Customer Journeys

Pointillist

In this post, I’ll explore why enterprise contact centers struggle to increase satisfaction while mitigating costs, why journeys enhance contact center optimization and how aligning on and managing customer journeys is the key to improving contact center outcomes. Omnichannel Interaction Data is Siloed or Nonexistent.