Maru Group

DECEMBER 18, 2018

The winners of this year’s retail benchmark study were sites who provide a seamless experience across devices, understand the need for customers to make informed purchase decisions and offer a consistent journey across offline touchpoints, including returns and customer contact. Customer contact.

Retail 40

Retail Touchpoint Comparison Fashion 40

Pointillist

JUNE 15, 2018

Much of the marketing world is still focused on customer acquisition, but to improve customer retention will yield f ar better ROI and cost about 5-25X less than customer acquisition. What is Customer Retention? As a result, you have to deduce customer retention based on activity within a certain period of time.

Customer Retention 110

Customer Retention Analytics Loyalty Programs Customer Journeys 110

Qualtrics

OCTOBER 10, 2019

Increasingly, online and offline customer experiences form part of a merged ecosystem where shoppers move freely between multiple channels. To provide the levels of ease and personalization customers now expect, brands must engage their audiences seamlessly across all touchpoints.

Retail 34

Retail Travel Multi-Channel Fashion 34