Inbenta

APRIL 14, 2020

Why transform your customer journey? The customer journey refers to the entire path a prospect follows when interacting with you. As Internet users have ever higher demands, offering an optimal and efficient customer experience is not an easy task.

Customer Experience 56

Customer Experience Customer Journeys Virtual Agent omnichannel 56

TechSee

MARCH 7, 2022

Let’s start with the bottom line – keeping customers satisfied is the key to a successful and profitable business. Customer experience and engagement are not buzzwords – they are solid performance indicators that continue to gain traction and are a top priority for businesses.

Examples 109

Examples Virtual Agent eBook Customer Service Representative 109

Interactions

JUNE 25, 2020

Naturally, I picked up the phone and dialed their 800 number to schedule my delivery, only to be put on hold for over 25 minutes before speaking to an agent. Without automation and self-service, every customer requires an agent’s help to resolve their query. Customer Experience

Interaction 68

Interaction Virtual Agent Contact Center Roadmap 68

Interactions

SEPTEMBER 30, 2021

Patients today are involved in their healthcare journeys more than ever before. Or you had to repeat your reason for calling to multiple different agents? Improve Agent Productivity & Engagement.

Interaction 62

Interaction Healthcare omnichannel Virtual Agent 62

Interactions

JANUARY 16, 2020

In the last few years, businesses have been in a race to add channels of communication to better reach their customers where they are. As we see businesses embrace digital transformation, it’s becoming clear that it’s not enough to just focus on the customer experience.

Interaction 79

Interaction Virtual Agent eBook Insurance 79

Interactions

MAY 28, 2020

Businesses are gearing towards opening up while maintaining the safety and security of their employees as well as the customers. So how can businesses redefine their customer experience or customer service strategy to fit this world? Reimagining Customer Service Strategy.

Interaction 76

Interaction Strategy Multi-Channel Virtual Agent 76

Comm100

FEBRUARY 16, 2018

Now that 2017 is out of the picture, what can we expect customer service to look like in 2018? The question isn’t new – after all, customer service is always changing. As each year comes to a close, thought leaders and customer experience experts rush to offer insight on how these changes will manifest themselves in the coming months – and whether nor not they’ll leave a lasting impact on the industry. Customers aren’t the only ones who experience pain points.

Customer Experience 110

Customer Experience Social Media Customer Service Knowledge Base 110