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Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights

C3Centricity

From surveys to social media interactions and direct customer service engagements, understanding how to collect and leverage these interactions is crucial. … Click to continue reading The post Feedback Fuelled Success: The Dynamic Duo of Continuous Improvement and Customer Insights first appeared on c3centricity.

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How to keep a customer insight platform vibrant once the novelty is over

Alida

A customer insights platform can be your business’ most powerful tool if you keep it engaging and cohesive with your organizational goals.

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XI Café Podcast, Episode 5: How New Zealand Automobile Association Uses Voice of the Customer to Optimize Engagement, Retention and Satisfaction?

InMoment XI

Remember that context is important, so do what you can to be data and insight INFORMED, not merely data driven. The team knew engagement was dropping—and with membership retention as a key metric for the business, this was an important challenge to tackle.

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Twitter's Top 10 Tips for Member Engagement

Alida

Twitter knows a thing or two about engagement. They launched Twitter Insiders , run on the Sparq customer insights platform, to uncover direct, consent-based feedback they could use to complement and augment traditional media metrics, behavioral and usage data to become experts in engaging new and receptive audiences for advertisers.

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The Health of the Contact Center: Are You Ready for 2019?

A survey of 1,000 contact center professionals reveals what it takes to improve agent well-being in a customer-centric era. This report is a must-read for contact center leaders preparing to engage agents and improve customer experience in 2019.

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Optimove to assist 888AFRICA with player engagement & retention

Optimove

Optimove has been selected by 888AFRICA to assist the operator with player engagement and retention in African markets. The post Optimove to assist 888AFRICA with player engagement & retention appeared first on Optimove.

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5 Survey Tips for Higher Engagement

GetFeedback

Learn more about engaging with customers through Website Surveys. This is where measuring customer effort score can help. It can give you the customer insight to determine where improvements are can be made and how to address it. Don’t send your customers on a wild goose chase for answers.

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