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Customer Service Training is Not What You Think it is

ShepHyken

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training.

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Top 5 Customer Service & CX Articles for Week of March 11, 2024

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. Drawing inspiration from my experiences and insights into the evolving dynamics of customer interactions, let’s explore five pivotal strategies that can elevate your small business from being good to unforgettable.

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Winning Live Chat Training for Your Customer Service Team

Comm100

So you’ve decided to move your customer service team into the 21st century, getting them ready to chat for the first time. You could simply give technical training on the new system, then let your agents loose. Free Download] 50 Customer Service Training Activities for Live Chat and Telephone Teams.

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A Boring Customer Service Experience—That’s What Our Customers Want

ShepHyken

It’s about the proper training to create the consistent experience. (By By the way, that training must be ongoing and consistent, too.) The bottom line is this: our customers may not know it, but they love boring. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Customer Service Training: When you’re done… you’re not done!

ShepHyken

As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained. She was amazing. It becomes top of mind.

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Customer Service Is a Team Sport

ShepHyken

The employees recognized that customer service is a team sport. It’s everyone’s job to make sure the customers leave happy. Unfortunately, I’ve also witnessed the opposite at a restaurant. Get more information on The Customer Focus ™ customer service training programs. I liked what I was seeing.

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Reshaping The Future Of Digital Customer Service: 22 Influential Leaders to Watch in 2022

TechSee

Eric Esguerra, Vice President, Customer Service & Operations at Miele Canada Ltd. Eric’s favorite motto is “The Customer Experience is Paramount and must be the driving force to any organization.” His YouTube channel is a fantastic source of inspiration about customer experience and customer centricity in a digital world.