Remove Customer Focused Remove Customer Service Remove Customer Service Training Remove Training
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Customer Service Training is Not What You Think it is

ShepHyken

Many companies have a great focus on providing an excellent or, as I like to call it, amazing customer service experience. They do customer service training during the onboarding process. Communication is a big part of keeping the “magic” going, and to do that you must consider ongoing training.

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Customer Service Training: When you’re done… you’re not done!

ShepHyken

As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained. She was amazing. It becomes top of mind.

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[Interview] Improve Your Customer Service Training with This Expert Advice

Comm100

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI. A: Most companies do not invest enough in their training.

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Excuse Me, But Do You Even Have Customer Service Training?

CSM Magazine

A disgruntled customer with no good words to say, only negativity and a damning address. One of the most frustrating things about the customer service industry, no matter if you’re customer facing, or in office-based position, is rude customers. We’ve all experienced it. About the Author.

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

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A Boring Customer Service Experience—That’s What Our Customers Want

ShepHyken

It’s about the proper training to create the consistent experience. (By By the way, that training must be ongoing and consistent, too.) The bottom line is this: our customers may not know it, but they love boring. Shep Hyken is a customer service expert, keynote speaker, and New York Times bestselling business author.

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Customer Service Is a Team Sport

ShepHyken

The employees recognized that customer service is a team sport. It’s everyone’s job to make sure the customers leave happy. Unfortunately, I’ve also witnessed the opposite at a restaurant. Get more information on The Customer Focus ™ customer service training programs. I liked what I was seeing.

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