ShepHyken

MAY 16, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Tracking the Customer Service Metrics That Really Count? My Comment: We kick off this week’s Top Five roundup with an excellent article about the best customer service metrics. Yes, metrics matter.

Customer Service 64

Customer Service Net Promoter Score Airlines Customer Journeys 64

ShepHyken

MARCH 18, 2019

Each week I read a number of customer service and customer experience articles from various resources. 1 0 Tips to Build a Customer Centric Work Culture by Vandita Grover. My Comment: Consistent accolades about a company’s customer service and experience don’t happen by accident. Follow on Twitter: @Hyken.

Net Promoter Score 86

Net Promoter Score Customer Service Omni-Channel Customer Centricity 86

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. My Comment: My friends at Customer Gauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Great insights from Customer Gauge.

Net Promoter Score 0

Net Promoter Score Customer Service Hotels Effort Score 0

ShepHyken

APRIL 30, 2018

Each week I read a number of customer service and customer experience articles from various resources. 16 Statistics Showing Data’s Influence on Customer Experience by Tricia Morriss. My Comment: I’m a big fan of NPS (Net Promoter Score), and many of you already know that. Follow on Twitter: @Hyken.

Net Promoter Score 81

Net Promoter Score Customer Service Self Service NPS 81

ShepHyken

JULY 31, 2017

Each week I read a number of customer service and experience articles from various online resources. My Comment: My friends at CustomerGauge have come out with another NPS (Net Promoter Score) post featuring benchmarks from the Tech industry. Here are my top five picks from last week.

Net Promoter Score 51

Net Promoter Score Customer Service Hotels Effort Score 51

ShepHyken

JANUARY 30, 2019

The Net Promoter Score: On a scale of, what’s the likelihood you would recommend us to a friend or colleague? On a scale of one to ten, how would you rate our customer service? Just promise that it won’t take a lot of time – a minute or less – and watch how many more surveys your customers take.

Feedback 108

Feedback Net Promoter Score Survey Customer Service Training 108

ShepHyken

AUGUST 15, 2018

This is a very simple question to use in a survey as a follow-up to the simple survey question, like the Net Promoter Score question (NPS). Let’s assume you are customer focused and your organization is providing a level of customer service that earns consistent high scores.

Net Promoter Score 90

Net Promoter Score NPS Banking Survey 90