Remove Customer Focused Remove Customer relationships Remove Customer Service Remove Customer Service Strategies
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What is Voice of the Customer? [+ how to get data analysis]?

Lumoa

With all relationships, taking the time to listen is crucial to its success. Nowhere is this more true than with customer relationships. Without listening to the voice of your customer, you’ll be like a ship without a rudder or a compass…lost and drifting without direction. But listening isn’t always that easy.

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Top 5 Customer Service & CX Articles for the Week of February 20, 2023

ShepHyken

Each week, I read many customer service and customer experience articles from various resources. The gold in the article is his simple three-step approach to building a customer-focused culture. It’s no easy task, as customers’ wants and needs move quickly. Today, most customers want speed.

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5 Top Customer Service Articles For the Week of May 21, 2018

ShepHyken

Each week I read a number of customer service and customer experience articles from various resources. 5 Ways Starbucks is Innovating the Customer Experience by Liz Barrett Foster. QSR) In the fight to win back its brick-and-mortar customers, Starbucks is leveraging technological and experiential methods. (QSR)

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Customer Service Training: Empowering A Service Mindset

Integrity Solutions

It’s easy to say that we put the customer first, but what does that actually look like in practice? In the past, customer service centers were viewed as cost centers or expenses. Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is.

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Guest Blog: Customer Service Role … Avoid these Myths on Customer Service

ShepHyken

Customer service designs that are remarkable get talked about. So telling yourself these myths about customer experience is a big no-no and won’t take you where you want to go will they? Check out our thoughts on customer focus. We often get questions and comments on delivering great customer service and experiences.

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5 Top Customer Service Articles For the Week of September 19, 2016

ShepHyken

Each week I read a number of customer service articles from various online resources. The Customer Service Strategies Behind Zappos’s Success by Sharpen. My Comment: It’s been a while since I’ve read an article about Zappos and their amazing service. Are customer service chatbots full of chit?

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40 Best Customer Service Books We’d Recommend to Support Operators

ProProfs Chat

Customers wouldn’t see what you have to offer, but what you are willing to change for them. That’s the true essence of customer service experience. To help you understand this essence and develop better customer service strategies, we’ve curated a list of some of the best customer service books below.