ShepHyken

FEBRUARY 13, 2024

Functionality versus customer experience: Do they belong together? And both dealerships – Ford and Ferrari – provide stellar customer service. While both may appreciate a good customer experience, one wants a different product experience.   Here’s another example. The Ford costs about $25,000.

Customer Experience 136

Customer Experience Transportation Hotels Airlines 136

Kerry Bodine

NOVEMBER 22, 2017

We’ve been getting multiple requests over the past few weeks about our 2018 journey mapping workshop schedule. So without further ado… We hope you’ll join us in one of these fun locations next year for our signature two-day workshop! Here’s what past attendees have said: “Fantastic experience and learning opportunity!

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Kerry Bodine

APRIL 17, 2018

A face-to-face workshop with your employees and your customers can be an organization-changing experience. But getting in a room with customers isn’t all roses. Leaders who are new to the customer workshop approach are usually apprehensive about three things: “No one will want to come!” Well… yes.

How To 120

How To Roadmap Exercises Tips 120

SAP Customer Experience

NOVEMBER 10, 2022

The Product Support Customer Experience (CX) Diversity, Equity, and Inclusion (DEI) Committee was established on September 8, 2022, with the mission to create a diverse and welcoming work environment for all colleagues.

Meeting 74

Meeting Customer Experience Customers 74

SAP Customer Experience

AUGUST 31, 2023

SAP Signavio Process Transformation Suite Virtual September 26, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Signavio Process Transformation Suite’ taking place virtually on September 26, 2023. In this workshop, SAP executives.

Innovation 73

Innovation Customers Customer Experience 73

Kerry Bodine

OCTOBER 15, 2017

We have two opportunities this coming November for you to join us for a hands-on workshop in downtown Chicago. In our two-hour mini workshop , we’ll go over the essential features of journey maps and discuss how you can make your maps more effective. Join us for our signature journey mapping workshop on November 15 & 16.

Customer Journeys 120

Customer Journeys Interaction Customer Experience Conference 120

Kerry Bodine

APRIL 23, 2018

Last week I outlined some tactics to prevent customers from derailing a workshop with out-of-scope ideas and feedback. But what if your workshop includes a tricky customer who continues to push the conversation in an unproductive direction? . An ounce of prevention is worth a pound of cure. Or “what a great idea!

Feedback 120

Feedback Customer Experience Interaction Customers 120

Kerry Bodine

DECEMBER 16, 2016

Join us for a hands-on customer journey mapping workshop in 2017! I’m thrilled to announce our 2017 lineup of open enrollment journey mapping workshops: February 21 & 22 in San Diego. The customer focus is extremely valuable! Want to chat about whether this workshop is right for you? May 9 & 10 in Chicago.

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

SAP Customer Experience

OCTOBER 27, 2023

Virtual November 16, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Transition to SAP S/4HANA Using Downtime-Optimized Conversion’ taking place virtually on November 16, 2023. In this workshop you’ll understand various aspects of.

Innovation 78

Innovation Customers Customer Experience 78

Kerry Bodine

SEPTEMBER 26, 2016

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Lumoa

MAY 5, 2022

Most people understand the importance of creating great customer experiences —nevertheless, many struggle with the complexity of working holistically and long-term with a Customer Experience strategy. Customer Experience (CX) is far more than traditional customer service and marketing.

Strategy 277

Strategy Customer Experience How To Analysis 277

Strativity

AUGUST 23, 2019

Dorel Juvenile wanted to engage their global team in developing the next level customer experience for the company. We were thrilled to partner with them in this journey by bringing colleagues together from around the world for a two-day workshop designing Dorel’s future CX. The future is bright with much hope! .

Innovation 74

Innovation Customer Experience Video Customers 74

Experience Matters

NOVEMBER 18, 2014

A few openings remain for Temkin Group’s workshop in South Beach on December 9th & 10th : Driving Customer Experience Transformation. Immerse yourself in a highly interactive learning experience, taking home leading-edge approaches to customer experience management. Customer experience'

Customer Experience Management 258

Customer Experience Management Groups Interaction Customer Experience 258

SAP Customer Experience

OCTOBER 18, 2023

Virtual November 7, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘SAP Business Technology Platform – Development Models’ taking place virtually on November 7, 2023. Please find the current agenda for the workshop here. In our workshop, SAP MaxAttention.

Innovation 68

Innovation Technology Customers Customer Experience 68

InMoment XI

JUNE 21, 2022

After 14 customer experience speakers, 250 delegates, two hands-on workshops, and hours of networking on the Sydney Harbour cruise, the 2022 Sydney XI Forum is done and dusted. That means it’s time to take what you’ve learned and start doing the work to elevate your experience program! .

Customer Experience 260

Customer Experience Feedback Advertising Survey 260

SAP Customer Experience

OCTOBER 10, 2023

Virtual Outubro 25, 2023 Agenda Prezado Cliente; Temos o prazer de convidá-lo para o Workshop de Inovação SAP MaxAttention, com foco em SAP Business Technology Platform, que acontecerá virtualmente em 24 de outubro de 2023. Você pode encontrar a agenda atualizada aqui. No mundo atual, as organizações que inovam mais.

Technology 65

Technology Innovation Customer Experience Customers 65

Lumoa

JULY 17, 2023

Key Drivers of Successful Customer Experience Digitization Today, businesses must continually evolve to address the needs of their customers. Embracing new technology solutions and digitizing customer experience has become a crucial part of this evolution. Seamless experiences 5. Immersive experiences 7.

Customer Experience 208

Customer Experience Strategy Self Service Chatbots 208

Kerry Bodine

SEPTEMBER 26, 2016

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our next open enrollment workshop: November 2, 9:00 – 5:00 & networking cocktails. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

Kerry Bodine

JUNE 30, 2017

If you want to truly understand your customers’ needs, expectations, and ideas for improving their experiences, you’ll need to actually talk to them. Instead, we enlist participants from our clients’ teams to lead group discussions and help keep customer participants on task. Don’t necessarily have customer-facing experience.

Exercises 120

Exercises Feedback Groups Customer Insights 120

SAP Customer Experience

AUGUST 19, 2022

Virtual September 15, 2022 Agenda Dear Valued Customer, On September 15, 2022 we will host a virtual SAP MaxAttention Innovation Workshop focusing on “Financial Accounting and Central Finance”. Please find the current agenda for the workshop here. In this blog post you will learn more about the workshop, its value.

Financial 87

Financial Innovation Customers Customer Experience 87

Kerry Bodine

FEBRUARY 10, 2016

Join us for a hands-on customer journey mapping workshop in historic Philadelphia! I’m thrilled to announce our first open enrollment workshop: March 23, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

InMoment XI

AUGUST 31, 2023

This year’s edition of the XI Forum Europe is making a triumphant return, promising an even more exceptional experience. We’re all about assisting businesses in translating their customer experience initiatives into tangible, measurable business outcomes. Hear what our delegates had to say about last years’ event!

Conference 260

Conference ROI Banking Customer Voice 260

Kerry Bodine

SEPTEMBER 23, 2015

Join us for a hands-on customer journey mapping workshop in the heart of San Francisco! I’m thrilled to announce our first open enrollment workshop: November 17, 9:00 – 5:00 & networking dinner. Learn more about our workshop, or register now ! Want to chat about whether this workshop is right for you?

Customer Journeys 120

Customer Journeys Exercises Tips Course 120

SAP Customer Experience

OCTOBER 10, 2023

Virtual Octubre 24, 2023 Agenda Estimado Cliente, Nos complace invitarlo al SAP MaxAttention Innovation Workshop centrado en ‘SAP Business Technology Platform’ que tendrá lugar virtualmente el 24 de octubre de 2023. Por favor encuentre la agenda actual aquí. En el mundo actual, las organizaciones que innovan más rápido con tecnología.

Innovation 57

Innovation Technology Customer Experience Customers 57

Beyond Philosophy

DECEMBER 2, 2023

Unleashing the Power of AI vs. Human Touch: Which Delivers a Superior Customer Experience ? So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. I often say, “None of us are as clever as all of us.”

Customer Experience 143

Customer Experience Video Consulting System 143

Experience Matters

JUNE 28, 2017

Attend intensive hands-on workshop “Driving Customer Experience Transformation” to gain leading-edge skills and tools.

Tools 133

Tools Customer Experience Customers 133

ShepHyken

DECEMBER 12, 2023

Customer service and customer experience (CX) are more than what happens after the sale. It actually begins long before a customer ever makes a purchase. Then, there’s the experience during the sales process and what happens after the sale, which could include a typical customer support call and more.

Sales 90

Sales Customer Experience Tips Customer Service Training 90

SurveySensum

FEBRUARY 17, 2021

In the fourth episode of the Experience talk: Voice of Customer and Employee , Tanuj Diwan , Head of Product and Nandkishor Tripathi aka NK, Global Head of Customer Experience and Success at SurveySensum are running a workshop on Customer Journey Mapping. . This workshop is divided into three parts.

Customer Journeys 59

Customer Journeys Exercises Touchpoint Metrics 59

SAP Customer Experience

NOVEMBER 27, 2023

Virtual 22 de Novembro, 2023 Agenda Caro cliente, Temos o prazer de o convidar para o SAP MaxAttention Innovation Workshop focado em ‘Downtime Optimized Conversion for SAP S/4HANA’ que terá lugar virtualmente a 22 de novembro de 2023. Consulte a agenda atual aqui. No mundo atual, as organizações que inovam.

Innovation 61

Innovation Consulting Customer Experience Customers 61

SAP Customer Experience

AUGUST 25, 2023

Virtual September 28, 2023 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Data-Driven Path to Business Resilience and Sustainability” taking place virtually on September 28th, 2023. Please find the current agenda for the workshop here. In an era where data.

Innovation 61

Innovation Data Customers Customer Experience 61

ShepHyken

MARCH 5, 2024

Experience their reputation for fun, which goes beyond the employees’ personalities and includes a uniform, which is a somewhat “loud” Hawaiian shirt. So, which company or brand are you? You don’t need outgoing employees wearing loud Hawaiian shirts for a customer to experience your brand. Connect with Shep on LinkedIn.

Customer Experience 80

Customer Experience Entertainment Customer Service Training Connections 80

Kerry Bodine

OCTOBER 2, 2017

Happy Customer Experience Day! To celebrate today’s global focus on customers, we’re offering a $50 discount on our next customer journey mapping workshop, November 15 & 16 in Chicago. I hope you and your colleagues are joining one of the many CX Day celebrations around the world.

Customer Journeys 120

Customer Journeys Customer Experience Customers 120

SAP Customer Experience

JUNE 26, 2023

Virtual July 12 – 13, 2023 Agenda Dear Valued Colleague, We are pleased to inform you aboutthe SAP MaxAttention Innovation Workshop focusing on “Driving Industry Innovations – Industry Cloud, Industry 4.0 In this workshop, and Sustainability Management” taking place virtually on July 12-13, 2023. Please find the current agenda here.

Industry 77

Industry Innovation Management Customer Experience 77

SAP Customer Experience

JANUARY 26, 2023

Virtual March 2, 2023 Agenda Dear Valued Customer, We are pleased to inform you about the SAP MaxAttention Innovation Workshop focusing on ‘Expand your Enterprise User Experience with SAP Mobile Start’ taking place virtually on March 2, 2023. Please find the current agenda here.

User Experience 70

User Experience Innovation Customer Experience Customers 70

SAP Customer Experience

SEPTEMBER 28, 2022

Virtual November 02, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on ‘Sustainability within SAP Premium Engagements’ taking place virtually on November 02, 2022. Please find the current agenda here. Sustainability is one of the most talked about subject across the globe.

Innovation 81

Innovation Engagement Customer Experience Customers 81

SAP Customer Experience

SEPTEMBER 23, 2022

Virtual October 27, 2022 Agenda We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “The Simple Start with SAP Analytics Clouds” taking place virtually on October 27th, 2022. Please find the current agenda for the workshop here. In our workshop, experts from SAP Analytics Cloud.

Analytics 70

Analytics Innovation Customer Experience Customers 70

SAP Customer Experience

OCTOBER 13, 2022

Virtual November 16, 2022 Agenda Dear Valued Customer, We are pleased to invite you to the SAP MaxAttention Innovation Workshop focusing on “Cybersecurity and Compliance” taking place virtually on November 16, 2022. Please find the current agenda here.

Innovation 73

Innovation Customers Customer Experience 73