InMoment XI

OCTOBER 24, 2022

When it comes to collecting data, one of the best ways to do so is a survey. Most companies put out surveys of some kind for customers and employees at different points. But there’s more to a survey than just a series of questions. But what is a survey method? What is survey methodology?

Survey 493

Survey Analysis Study Data 493

InMoment XI

DECEMBER 19, 2022

What do expert survey builders know that makes them so successful? From the very beginning, they’re thinking about outcomes such as: Why does this matter to my customers? Strong and insightful surveys help businesses understand what they are getting right and where they need improvement. How will I act on this feedback?

Survey 493

Survey Customer Journeys How To Touchpoint 493

InMoment XI

AUGUST 9, 2022

You have possibly come across this phenomenon in your customer surveying experiences. Asking the right question to get responses from customers is crucial to making surveys a valuable tool. What Are the Different Types of Customer Survey Questions? Open-ended questions.

Survey 493

Survey Feedback Effort Score Net Promoter Score 493

InMoment XI

AUGUST 31, 2022

Constant engagement is key to creating a quality, meaningfully improved customer experience (CX). And for banks especially, the quality of the experiences customers have with a brand is the key factor in determining a customer’s longevity and willingness to maintain a relationship with a company.

Banking 493

Banking Survey How To eBook 493

InMoment XI

OCTOBER 10, 2022

All types of businesses leverage customer surveys , and they’re as important for small, growing businesses as they are for established corporations. When you’re creating a customer survey, whether it’s for the first time, or something you do each year, it’s helpful to understand what to expect. Source: RightNow ).

Net Promoter Score 490

Net Promoter Score Survey NPS B2C 490

InMoment XI

JUNE 27, 2023

These days, understanding your customers isn’t a “nice thing to do”; it’s an absolute necessity. To truly understand your customers, you need to spend some quality time listening to them and understanding the voice of the customer. What Is a Voice of the Customer Survey?

Survey 390

Survey Customer Satisfaction Touchpoint Feedback 390

InMoment XI

OCTOBER 17, 2023

As a customer experience (CX) professional, you’ve experienced the thrill of starting and growing the program in many forms whether it be: the beginning stage, getting those quick wins, and growing a reputation of excellence across your company. That’s when you know it’s time to update your customer experience program.

Customer Experience 493

Customer Experience Net Promoter Score Tips Effort Score 493

Lumoa

JANUARY 3, 2023

Surveys are one of the most useful tools out there for gathering quick feedback from customers, and understanding what motivates them. But with great power comes great responsibility – if you’re going to get the results you need to make critical business decisions, it’s important that your survey design is done well!

Survey 394

Survey Metrics NPS Effort Score 394

InMoment XI

SEPTEMBER 22, 2022

Of all the unicorns that brands and organizations chase with their customer experience (CX) programs, higher survey response rates are one of the best-known… and sometimes the most elusive. This is especially true right now, when survey response rates are declining due to a litany of new and unprecedented causes.

Survey 493

Survey How To Social Media Trends 493

InMoment XI

NOVEMBER 16, 2021

How Do I Increase Survey Response Rates? Should I Shorten My Survey? . My first instinct when asked this question is to ask, “are you really interested in only increasing your survey response rate , or are you interested in getting more responses?” Begin By Increasing the Number of Outgoing Survey Invitations.

Survey 493

Survey Automotive Comparison Hotels 493

InMoment XI

AUGUST 30, 2022

It’s every company’s dream to have loyal, lifelong customers. In order to get this, you need to understand what your customers want, how they view your brand, and how they feel about your products and/or services. To put it simply, you need to understand their entire customer experience, from beginning to end.

Customer Satisfaction 493

Customer Satisfaction Net Promoter Score Survey Effort Score 493

InMoment XI

JANUARY 30, 2024

Did you know that 92% of CEOs agree that customer experience (CX) improvements have a direct impact on their bottom line? It’s clear that a customer experience program is no longer a luxury, but a necessity. Consumers are more likely to become repeat customers if they have great experiences.

Customer Experience Management 295

Customer Experience Management Software Customer Experience Management 295

InMoment XI

SEPTEMBER 30, 2021

What do you want a customer experience (CX) survey invitation to do? Email survey invitations especially have a hard time convincing the customer to even open the invitation. Email survey invitations especially have a hard time convincing the customer to even open the invitation.

Survey 493

Survey Tips Course Strategy 493

InMoment XI

JANUARY 20, 2024

Today, AI has gone mainstream, infiltrating both our personal and professional lives AI is still in its infancy, but already, it’s transforming the way businesses across all sectors engage with their customers. Retailers that strategically leverage AI are better equipped to deliver outstanding experiences throughout the customer journey.

Retail 260

Retail Customer Experience Social Media Chatbots 260

InMoment XI

JANUARY 4, 2022

You’re excited to explore a particular item, but as soon as you click into the brand’s website, a little window pops up asking you what you think of the website experience. What experience?” This little pop-up window is more commonly known in the customer experience (CX) industry as an intercept or digital intercept.

Feedback 598

Feedback Customer Experience How To Survey 598

SurveySparrow

NOVEMBER 1, 2023

Ever noticed those swift, post-interaction surveys that pop up after you’ve just made a purchase online? Or maybe when you’ve had an interaction with customer service? They are transactional surveys, designed to capture immediate feedback while the experience is still fresh in your customers’ minds.

Survey 52

Survey Customer Experience Customer Journeys Effort Score 52

C3Centricity

JANUARY 16, 2024

Everyone is talking about the importance of customer centricity. But they should be actioning quantum customer centricity! Many people think that customer centricity is the same as customer experience. But there is a big difference between talking about putting the customer first and doing so.

Customer Centricity 226

Customer Centricity Customer Experience Customer Journeys Touchpoint 226

Experience Investigators by 360Connext

DECEMBER 20, 2023

Customer experience work is challenging when the goals are ill-defined and success is never really measured. But the good news is our quick little survey is just 3 questions! Take the CX Change Agent Survey Here Your response would be greatly appreciated. Let’s talk about goals! We’ve seen a lot of them this year.

Survey 143

Survey Resources Measurement Customer Experience 143

Retently

APRIL 18, 2024

Are you leveraging the full potential of the in-app NPS survey to tap into customer feedback? Discover the effectiveness of in-app NPS surveys in capturing customer sentiment and learn best practices for embedding them into your digital platform for more meaningful insights that drive growth. Let’s get started.

NPS 78

NPS Survey Net Promoter Score Effort Score 78

Zeisler Consulting

JANUARY 23, 2024

I know I rail on about VoC (truth be known, that’s not my strongest topic of expertise; I’m much more of a Process Engineer)…Sure, VoC and Customer Insights inform the work we do to improve and better align our Customers’ Experiences with our Brand Promise, but it’s really just the first step. Okay, that makes sense.

Survey 93

Survey Meeting Video Feedback 93

SurveySparrow

DECEMBER 24, 2023

Listening intently and catering to your customer’s needs is the only way! One great way to crack this is by using customer experience surveys ! In this blog, we will look into all you need to know about a CX survey, including its importance, types, and best practices to follow. But how do we do it?

Examples 52

Examples Survey Customer Experience Net Promoter Score 52

Zonka Feedback

MAY 17, 2023

Explore the difference Customer Experience Surveys and Customer Satisfaction Surveys and learn how to choose the right survey for your business. Most business professionals across the globe often use the terms Customer Experience and Customer Satisfaction interchangeably as similar terms.

Customer Satisfaction 52

Customer Satisfaction Survey Customer Experience Measurement 52

Retently

MARCH 11, 2024

Are you curious about the genuine reactions of your attendees after they experience your event? Post-event surveys are crucial for this feedback, but the real challenge is knowing the right questions to ask. To extract meaningful insights from your post-event survey questions, cover relevant aspects of the event experience.

Survey 119

Survey Analysis Feedback Effort Score 119

Zonka Feedback

NOVEMBER 1, 2023

Customers are the pillars of any successful business. Maintaining a high level of customer satisfaction and understanding their thoughts and feelings about your brand, products, or services are essential. To give your customers the best experience, you have to know what's going well and what's not for your business.

Survey 59

Survey Customer Experience Feedback Customer Satisfaction 59

Zonka Feedback

DECEMBER 18, 2023

In the realm of customer service, the frontline staff serves as the face of a business. Their interactions with customers are important in shaping perceptions, loyalty, and overall satisfaction.

Survey 59

Survey Customer Experience Customer Service Feedback 59

SurveySparrow

OCTOBER 8, 2023

An AI survey tool is a sophisticated software application infused with artificial intelligence algorithms. It is designed to enhance the entire survey process, from questionnaire creation to data interpretation. Smart surveys adjust questions based on answers, making it personal and boosting response rates! But, why use them?

Tools 52

Tools Survey Customer Experience Analysis 52

delighted

APRIL 12, 2024

Once you discover the power of surveying customers and implementing their feedback, it’s easy to want to scale your feedback program to send more surveys, more frequently. But if you see response rates drop and a lack of customer engagement with your surveys, your audience might be experiencing survey fatigue.

Survey 79

Survey How To Feedback Tips 79

ShepHyken

FEBRUARY 27, 2024

Why does a company send out a customer satisfaction survey? Generally, it is to find out if they did a good job or what they can do to make the experience better. In the weekly Super Amazing Show I do with Brittany Hodak, we talked about surveys. And in general, short surveys get higher response rates.

Survey 88

Survey Customer Satisfaction Customer Service Training Customers 88

Retently

MARCH 2, 2023

There is nothing more important for a business than understanding the level of satisfaction and overall attitude of its customers. While talking to every customer personally is almost impossible, CX surveys take this function on. What is a 5-star survey? What is a 5-star survey?

Survey 158

Survey Effort Score Ecommerce Customer Satisfaction 158

SurveySensum

AUGUST 2, 2023

Are you struggling to choose the right surveys to enhance your B2B customer experience journey? The truth is, selecting the most effective surveys can be a real challenge. So, let’s have a look at each touchpoint and identify when to conduct surveys, which survey to launch, why, and whom to target.

B2B 52

B2B Survey Customer Experience Touchpoint 52