10 Educational, Funny & Thought-Provoking Customer Service Training Videos You Won’t Have Seen Before

Comm100

Whether it’s a great book, an enlightening movie or a blog post with a fresh perspective you’d never considered, those moments are at the core of all great learning experiences. It’s very emotive – so much so that you might find training participants are moved to tears while watching.

29 Customer Service Training and Coaching Tips

StellaService

If you’re in a call center performance management role, you’ve probably invested a lot of time and energy in your customer service training and coaching programs. These are the top- and bottom-line benefits your coaching and training programs should deliver.

The need for excellent customer service training

Peter Lavers

Amongst all the hype of customer experience, AI, chatbots and real-time personalisation, don’t forget that staff still need excellent customer service training – no matter how successful your company is right now!

Creating Customer Service Training Videos to Onboard New Recruits

Kayako

Since onboarding involved understanding the inner workings of Kayako and how to best deliver customer support for a SaaS product, I needed my team to teach me the ropes. I would have probably needed more time getting through the teething phase had it not been for Kayako’s training videos.

Guest Blog: Customer Service Training Ideas to Help Build Brand Advocacy

ShepHyken

This week we feature an article by Kristin Erikson writes shares great customer service training tips and ideas that will help your company build brand advocacy. Remember customer service training is not something you di, it’s something you do. – Shep Hyken.

How to Improve Customer Service Training with Simple Metrics

360Connext

For most businesses, improving customer service is a constant aim, as it is one area where they can separate themselves from competitors. The post How to Improve Customer Service Training with Simple Metrics appeared first on Customer Experience Consulting.

Implementing a Robust Customer Service Training Program

CSM Magazine

Delivering a great customer experience is of utmost importance to any business, small or large, as it affects the profit margins and the company’s goodwill significantly. Customer Service Training. How to Improve Customer Service Training.

3 Ways to Add Magic to your Customer Service Training

360Connext

What do customers talk about after interacting with your company? They tell their friends all about the painful, frustrating experience of an interaction gone wrong. The post 3 Ways to Add Magic to your Customer Service Training appeared first on Customer Experience Consulting.

[Interview] Improve Your Customer Service Training with This Expert Advice

Comm100

A lot of different concerns crop up when you consider the best way to train your team in customer service. It’s enough work to consider all of your options and find the best course ; you also have to learn how to implement the training to get the highest ROI.

Customer Service Training: When you’re done… you’re not done!

ShepHyken

As a customer, you interact with good people who don’t seem to deliver great customer service. They are nice, even knowledgeable, but they don’t seem to be what I call customer focused. So, I took a few minutes to talk to several people about how they were trained.

15 Top Customer Service Training Courses for Your Agents (Half Are Free)

Comm100

Time and time again, we see evidence that great customer service experiences are critical in maintaining customer loyalty and satisfaction. ” And customer service training is vital to maintaining excellent customer relations.

Course 205

29 Customer Service Training and Coaching Tips

StellaService

If you’re in a contact center performance management role, you’ve probably invested a lot of time and energy in your customer service training and customer service coaching programs. Coaching Customer Service Agents for Individual Growth. “A

How to integrate customer feedback into customer service training

UJET

Your team hears more direct customer feedback than anyone else in the company—their interactions make up the bulk of the customer experience. customer service Customer Experience

The Critical Role Of Customer Service Training In Successful Customer Engagement

Magellan Solutions

To develop a strong and lasting relationship with customers, you must first strengthen the camaraderie within your organization. To keep the customers satisfied, you must first create a great corporate culture. Start with the basics — customer service training.

Customer service training, or service education. What’s the difference?

Up Your Service

Many companies provide customer service training for some or all of their employees. But soon after the leaders of these same companies ask why everyone in the organization hasn’t embraced a true understanding of – and commitment to deliver – service excellence ?

Brooklinen’s Winning Formula for Customer Service Training and Performance Management

StellaService

In doing so, Rich set the tone for Brooklinen’s exceptional customer experience and inspired a unique approach to customer service training and performance management. Hands-on Customer Service Training: Building Excitement, Knowledge, and Trust.

Guest Blog: How to Build a Comprehensive Onboarding Module for Customer Service Training

ShepHyken

This week we feature an article by Anand Srinivasan who writes about how important it is to have a properly trained customer service team to ensure business success. – Shep Hyken. Customer service is one of the primary drivers of growth in many organizations.

How to Pick the Right Customer Service Training Software

CSM Magazine

Customer support is a critical interface with a huge impact on customer satisfaction and customer retention and, thereby, on business performance and profitability. Here are a few fundamental must-haves for any prospective online customer service training solution.

3 Fantastic Things About Our Online Customer Service Training

Myra Golden

Here’s what our current customers tell us are the three most fantastic things about our customer service eLearning. Custom website and branding. Our training is interactive. Operations Manager, Shared Services Training & Development.

8 Ways to Refresh Your Support Teams’ Customer Service Training – Part 2

Peter Lavers

In our new guest blogger Jason Grills ’ first instalment of this blog , he shared four great customer service training ideas that will refresh your support service and take it to a higher level. 7 Customer – Support Confrontation.

3 Customer Service Training Secrets You’ll Wish You’d Known 5 Years Ago

Ecrion

Every year, businesses lose over $75 billion in potential revenue thanks to one thing: poor customer service. And while studies show that about 1 out of every 26 customers complain about poor customer service, over 90% of those dissatisfied customers simply stop working with your business — and never come back. Be honest with yourself: How confident are you, really, with your current level of customer service?

8 Ways to Refresh Your Support Teams’ Customer Service Training – Part 1

Peter Lavers

No matter what type of business you run, apart from quality product or service, you will also need a reliable and efficient support service to retain your customers in the long term. It is your main way to communicate with both potential and loyal customers.

Creating the Perfect Customer Service Training Plan

LiveChat

The lack of proper customer service training plan can lead to a bunch of support problems. If you don’t train agents properly, you can’t expect good customer service results. High turnover rates mean that you need to train more and more people each month.

Essentials Of Internal Customer Service: Training And Inspiring Employees To Serve Their Colleagues

Micah Solomon

The author, Micah Solomon, is an author, consultant, influencer, keynote speaker, and trainer in customer service, customer experience, customer service culture, and hospitality. What is internal customer service–a good, workable definition? The “what”: Internal customer service is when we provide customer service to the people we work with, helping them to do their best to serve external customers and promote the interests of our company.

Customer Service Professional Development – Resources To Help You Learn & Grow

Comm100

When you are doing your job well, knowledge matters – and in the customer service industry, that is even truer than in others. The service sector as a whole has experienced steady but sustained growth over the past decade (approx. Author of The Service Culture Handbook.

How Bad Customer Service Slashes Your Sales and What to Do About It

Kristina Evey

Bad customer service – we’ve all experienced it. The server at the restaurant that is condescending and rude, thus ruining our dining experience. Poor customer service is rampant these days. Customers leave because of bad service. Train Well.

Sales 288

Be Like Disney: Best Customer Service Training Ideas

LiveChat

Poor customer experience is more expensive than we think. 78% of consumers won’t make a purchase in your store if they’ve had a bad experience in the past. And, as you can expect, it’s not easy to compensate these customers for it. Customer service training ideas.

Customer Service – The POSITIVE Impact

Kristina Evey

The POSITIVE Impact of Customer Service… I typically let you know how much poor customer service is COSTING your company. A 2% increase in customer retention has as much of an impact on your bottom line as cutting costs by 10%.

How to Pass the Customer Service Fitness Test

Who's Your Gladys?

Customer service is like exercise – do it right, and you’ll see results. If it was, everyone would have six-pack abs and a stellar service culture. Want to pass the customer service fitness test? Customer Service Articles customer service training

Raising Customer Service to an Art Form at the Townsend Hotel

Who's Your Gladys?

We love tapping into the experience of successful customer-focused business leaders. We asked Steven to share some of his secrets for taking customer service to the highest levels of distinction.

Hotels 281

What Are Onstage and Backstage in Customer Experience?

Customers That Stick

One of the questions I get a lot especially from people in trainings that are new to customer experience and customer service is, “What do onstage and backstage mean in customer experience?” Customer Service Blog customer-service-training

What Has Changed in Customer Service?

ShepHyken

Every week, I’m asked, “What is changing in customer service?” The expected answer is that I’ll talk about all the new ways customer service and support is conducted – and I do. There’s self-service solutions that include robust frequently asked questions and video.

Is Twitter THE Channel for Customer Service?

Customers That Stick

Twitter understands that it is often a channel for immediate customer response, and it is not only embracing its role as a customer service channel but beginning to focus on selling itself as an indispensable channel for customer service.

Remove the Weak Links in Your Customer Experience: Part 1

Customers That Stick

Customer Service Blog customer-service-trainingWe've Moved! Update your Reader Now. This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us.

Take a Look Around to Improve Customer Service

Who's Your Gladys?

If you were asked to describe the details of your customer’s experience, how accurate would you be? Best practices Customer Service Developing People Marilyn Suttle Customer Experience Customer Service Articles customer service training Leadership

What Joan Rivers Taught Us about Customer Service Excellence  

Who's Your Gladys?

While watching a tribute to Joan Rivers, I spotted a key strategy to her success that directly relates to customer service. Customer Service Delighting customers Marilyn Suttle Customer Experience customer service training Joan Rivers

Holiday Shopping Tips for GETTING Good Customer Service

Who's Your Gladys?

You know how to treat customers. But how do you treat service providers when you’re the customer? It can be infuriating to receive poor service, when you know exactly what they could and should do make things right.

Tips 187