Maz Iqbal

JULY 30, 2014

I take it to mean that I do not find myself indifferent: to myself and my experience of living, to the world in which I find myself in, to my fellow human beings. Yet we are present to it when we experience it. What does Heidegger mean by this? It matters (to me) how I live and how my life turns out. Does this matter?

Customer Philosophy 91

Customer Philosophy CRM Leadership B2C 91

Maz Iqbal

DECEMBER 22, 2014

I wish to distinguish between ‘caring about’ and ‘caring for’ Let’s start with the realm of Customer. Caring About Customers v Caring For The Customer. I am clear that folks in business care about customers. Now, let’s turn our attention to caring for the customer.

Leadership 103

Leadership Customer Philosophy Employee Engagement Loyalty 103

Education Services Group

JUNE 21, 2018

While this wise quote may have come from the unlikely lips of Drake (award-winning hip-hop artist for the uninitiated), it couldn’t more accurately describe the importance of Customer Success (CS). In fact, it’s also a solid place to start answering the question of what is customer journey mapping. PUT THE “PRO” IN PROACTIVE.

Customer Journeys 53

Customer Journeys Customer Philosophy Exercises Customer Retention 53

ProProfs Chat

MARCH 26, 2020

But, when it comes to customers, there are very few companies who understand the importance of standing out of the crowd and making customers feel delighted. Take Tesco Express, for example; they have a habit of replying to negative customer posts with smart, witty comments. So, how do you create a good customer philosophy? .

Customer Service 52

Customer Service Self Service Customer Philosophy Guidelines 52

Maz Iqbal

JANUARY 8, 2015

There is no one who, in such a moment, would not experience a feeling of alarm and empathy. If you are with me so far then it occurs to me that you have gotten insight into why it is that so few organisations cultivate genuine-meaningful-enduring loyalty between themselves and their customers and vice versa. Why suffer?

ROI 48

ROI Employee Engagement Leadership Loyalty 48

Maz Iqbal

NOVEMBER 12, 2017

Story: The Customer Experiences Sadness & Delight Last week, Friday, it’s 10:00 and I am working from home. Neither of these thoughts occurs as a pleasant experience. Andy’s not arrived yet. I’m wondering if he is OK or if he has forgotten.

Customers 48

Customers Customer Experience Case Study Customer Philosophy 48

Maz Iqbal

NOVEMBER 28, 2017

Customer Obsession Is Fashionable I hear more and more Middles & Tops mention the importance/need for customer obsession. Something interesting happens when I ask the speaker what s/he means by, is pointing at, when s/he speaks of customer obsession. Silence … Continue reading "On Customer Obsession".

Fashion 48

Fashion Customers Customer Philosophy Customer Focused 48

Maz Iqbal

MARCH 24, 2017

I have yet to see this viewed, by Tops, as an opportunity to delight customers, and … Continue reading "CX: Using Intelligent Generosity To Cultivate Customer Delight". This is often seen as a problem – a problem of generating demand to drive sales, and a problem of inventory management.

Sales 48

Sales Customers Management Case Study 48

Maz Iqbal

FEBRUARY 21, 2016

I experience, you experience, s/he experience, they experience, we experience. Further, where does the quality of experience sit on the business priority ladder? Let’s shine a light on … Continue reading "Experience Centric Business: A Bridge Too Far For Many?". That is what is so.

Customer Philosophy 48

Customer Philosophy Leadership Customer Experience Customers 48

Maz Iqbal

JULY 8, 2015

What Is The Central Challenge Of Building Meaningful & Profitable Relationships With Customers? Is it about coming up with new products and services that attract customers like bright lights attract moths at night-time? Is this challenge about opening up 24/7 access to your business through any and all channels?

Customers 48

Customers Customer Philosophy CRM Customer relationships 48