The Best Customer Experience Conferences in 2024

After a hiatus spanning a couple of years, numerous Customer Experience conferences and trade shows are making a return to live events in 2024, building on the tentative steps taken in late 2023. For those still hesitant to travel, organizers have honed their virtual offerings to deliver an experience akin to face-to-face interactions, incorporating interactive elements such as real-time Q&A sessions, virtual networking, and live-streamed keynotes to enhance participant engagement.

Regardless of the chosen format, it’s undeniable that Customer Experience remains a paramount concern for companies worldwide, now more than ever. Participating in a Customer Experience Conference not only provides a chance to network with peers and professionals grappling with similar challenges but also offers insights from both major corporations and smaller brands on how they’ve tackled various aspects of the Customer Experience puzzle. These events serve as a melting pot for sharing strategies, from leveraging AI in customer experience management to employing customer experience strategy templates for structuring feedback analysis and applying rating scales to gauge consumer sentiments effectively. Additionally, the role of text analysis in interpreting vast amounts of customer feedback for actionable insights is a vital topic of discussion, emphasizing its importance in understanding and enhancing the customer journey. Attendees can also dive into case studies on analyzing customer surveys, enriching the dialogue on enhancing customer satisfaction and loyalty. 

Moreover, attendees can stay abreast of industry trends, including advancements such as AI-powered customer feedback analytics, and learn how to apply these technologies to analyze rating scales and customer surveys effectively. The integration of AI in customer experience strategies is a recurring theme, reflecting the sector’s swift adaptation to technological innovations.

Given the overwhelming array of Customer Experience Conferences, navigating the options can be daunting. To assist in this endeavor, we’ve compiled a list of what we anticipate to be the premier conferences in 2024 and 2025. Some of these events have established a presence over the years, some are newcomers, and others have adopted fresh formats, including hybrid models that blend live and virtual elements to cater to a broader audience. This selection is designed to guide attendees through the evolving landscape of Customer Experience, highlighting conferences that not only discuss current challenges and solutions but also forecast future trends and opportunities for innovation.

For those eager to stay at the forefront of Customer Experience trends and innovations, this curated list is your essential guide. It promises a comprehensive overview of the latest in customer experience management, from strategic frameworks and analytical tools to practical insights on leveraging AI, and data and text analytics for a competitive edge in enhancing customer satisfaction and driving business success.

Full List of Customer Experience Conferences and Trade Shows in 2024

• CX Summit by Boussias | January, 23 | Online
• Engage Customer | London, UK | February 8
• CX USA Exchange | Fort Lauderdale, USA | February 26 – 27
• CCW 2024 | Berlin, Germany | February 26 – 29
• Customer Contact Week Australia and NZ 2024 | Gold Coast, Australia | February 28 – March 1
• CX BFSI UK Exchange | London, UK | March 4 – 5
• The Customer Conference | London, UK | March 5
• Customer Contact Week Europe Exchange | London, UK | March 6 – 7
• The Service Nation: Building a Thriving Future | London, UK | March 12
• 11th Annual Panagora Pharma CX Summit | Princeton, USA | March 20 – 21
• Chief Customer Officers (CCO) & Enterprise Leaders Summit | Singapore, Singapore | March 25 – 28
• Adobe Summit | Las Vegas, USA | March 26 – 28
• Customer Contact East | Fort Lauderdale, USA | April 7 – 10
• Global Digital Transformation & CX Summit | Amsterdam, The Netherlands | April 11 – 12
• Customer Experience Forum | Vienna, Austria | April 16 – 17
• NACAS CX Forum | Orlando, USA | April 21 – 24
• CX Telecoms Global Exchange | London, UK | April 22 – 23
• Contact Centre Summit | London, UK | April 29 – 30
• CX Energy | San Diego, USA | April 29 – May 2
• CX Live Show MEA | Dubai, UAE | April 30 – May 1
• E3 Customer Experience Conference | Riyadh, Saudi Arabia | May 1 – 2
• X4 The Experience Management Summit | Salt Lake City, USA | May 1 – 3
• The Customer Show Melbourne 2024 | Melbourne, Australia | May 7 – 8
• Customer Service & Experience West 2024 | San Diego, USA | May 13 – 14
• CCW UK Summit | London, UK | May 13 – 15
• CX BFSI USA (West) | Anaheim, USA | May 20 – 21
• CX APAC by Forrester | Sydney, Australia | May 28 – 29
• CCW 2024 | Las Vegas, USA | June 3 – 6
• CX Healthcare West | San Diego, USA | June 4 – 5
• CX North America by Forrester | Nashville, USA | June 17 – 20
• 4th Annual Customer Experience in Financial Services Conference 2024 | London, UK | June 18 – 19
• CX EMEA by Forrester | London, UK | June 24 – 26
• CX Retail UK | London, UK | July 8 – 9
• CXFS | Boston, USA | July 15 – 16
• Customer Experience 2024 | Orlando, USA | July 15 – 17
• Customer Contact Week Asia 2024 | Singapore, Singapore | July 16 – 19
• CX Travel and Hospitality | London, UK | September 9 – 10
• Contact Centre Summit | Manchester, UK | September 9 – 10
• CX Retail USA Exchange | Texas, USA | September 11 – 12
• The Customer Show Sydney | Sydney, Australia | September 18 – 19
• CCW Europe Summit | Amsterdam, The Netherlands | October 7 – 9
• CX BFSI USA | Miami, USA | October 8 – 9
• CX Solutions Summit | London, UK | October 17
• Customer Contact West | Tucson, USA | October 20 – 23
• GovCC: 22nd Annual Customer Contact Week for Government | Melbourne, Australia | October 21 – 23
• CX Asia Week 2024 | Singapore, Singapore | November 19 – 22
• CX Healthcare East | Florida, USA | December 3 – 4
• The Customer Show Asia 2025 | Singapore, Singapore | March 25 – 26, 2025