ijgolding

JANUARY 22, 2018

Gift your customers with a birthday discount or coupon and send holiday well-wishes out on your social channels, in person, and in your email marketing. Finally, always remember your top customers, and let them know they are appreciated. Send company personnel to a customer experience conference.

Customer Experience 191

Customer Experience Social Media Abandon Rate Conference 191

Customer Guru

AUGUST 21, 2018

DiJulius is a best-selling author of three books, a renowned keynote speaker, and an international customer experience consultant. Kate is the VP and Principal Analyst at Forrester and serves Application Development & Delivery Professionals. John DiJulius Follow @JohnDiJulius. Kerry Bodine Follow @kerrybodine.

Customer Experience 115

Customer Experience Customer Journeys Consulting Customer Experience Professionals 115

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 147

Customer Experience Customer Service Social Media Consulting 147

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. This is especially true in the customer service industry. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success.

Customer Experience 130

Customer Experience Customer Service Social Media Consulting 130

Chattermill

JULY 15, 2018

Customer Spark and Executive Summit. The Customer Experience Professionals Association (CXPA) puts on this celebration of CX best practices led by some of the industry’s top experts. 24-25, Dallas, Texas. 24-25, London, United Kingdom.

Customer Experience 40

Customer Experience Conference B2B Innovation 40

Talkdesk

AUGUST 20, 2015

Modern customers expect a seamless customer service experience. Customers are more demanding than ever and more willing to defect after a poor experience. Tincher is the mapper-in-chief and founder of Heart of the Customer , which aids companies in increasing customer engagement.

Loyalty 40

Loyalty Customer Experience Effort Score Call Center 40