Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Customer Service 61

Customer Service Call Center Tips Meeting 61

Myra Golden

APRIL 15, 2019

I end all of my customer service workshops by asking participants to write down three words. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Start, Stop, and Continue. Want to improve your effectiveness? Last year I had the client from hell.

Exercises 75

Exercises Policies Training Feedback 75

Myra Golden

JUNE 13, 2017

She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. • Amy Spence, Training Service Manager, West Education Group.

Training 55

Training Groups Meeting Engagement 55

Myra Golden

APRIL 15, 2017

She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. • Our attendees had this to say about Myra: • Myra held everyone’s attention.

Training 58

Training Groups Meeting Interaction 58

Myra Golden

JULY 15, 2019

Here’s the 8 Step Quality Program we use at Myra Golden Seminars. Develop Standards and Objectives for Customer Experience. I have help for you. Define the Problem You Need to Solve. Determine Outcomes – What you want your employees to do, do differently as a result of quality monitoring.

Exercises 51

Exercises Strategy Report Meeting 51

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I was on to something and I knew it.

Call Center 76

Call Center Training Video How To 76

Myra Golden

NOVEMBER 15, 2016

N o matter what your product or service is or what business you’re in, your employees will have to deal with difficult customers. So that’s why I’m sharing these tactics… to show you a fast and easy new way your employees can create calm and regain control with difficult customers. I was on to something and I knew it.

Call Center 40

Call Center Training Video How To 40