Alida
APRIL 4, 2017
Brick-and-mortar is making a comeback , but many retailers struggle to drive sales. In these precarious times, both established and new retail players need to focus on customer needs. Today’s fickle customers don’t want aisle after aisle of redundant merchandise; they want to be a part of a brand experience.
Experience Investigators by 360Connext
JULY 20, 2015
Reviewing customers’ online experience is one of the most common ways we at 360Connext help our clients. It’s part of out trademarked process called Customer Experience Investigation, which covers everything. Your customers are constantly checking out your competitors. Here’s why: 1.
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Bold360
APRIL 12, 2021
To uncover how COVID-19 has transformed how customers and companies interact for the long term, we went straight to the frontlines. How is customer engagement changing in the new normal? As self-service tools improve, customer adoption is rising. . The entire customer engagement ecosystem is shifting online. .
Kitewheel
JULY 2, 2020
The COVID-19 pandemic has changed the world of customer experience and retailers are feeling the impact. The pandemic has pushed people into their homes, off of the streets and out of shops and into digital retail channels. The Move to Digital Retail Channels . The danger of cutting back on digital retail efforts.
Eptica
DECEMBER 2, 2016
Date: Friday, December 2, 2016 Which retailers will thrive this Christmas and beyond? The trading picture so far this year has been mixed, and for many retailers this time of year is make or break time. So, in order to catch customers ‘in the moment’ (i.e. Published on: December 02, 2016.
Thunderhead
JULY 2, 2018
Of all the industries, they have a very genuine association with customer engagement – and are uniquely placed to achieve this. Of all the industries, Building Societies have a very genuine association with customer engagement– and are uniquely placed to achieve this. Trust is at an all-time low”.
Eptica
FEBRUARY 26, 2016
Date: Friday, February 26, 2016 How are retailers working to improve customer experience? Author: Robin Tandon Customer experience is important to every industry, but particularly vital for retail. After all, if they are dissatisfied with the service from one retailer, another is only a click away.
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